Patient Access & Reimbursement Manager (AIN Quality Manager)
Patient Access & Reimbursement Manager (AIN Quality Manager)
India - Hyderabad Apply NowHOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.
Patient Access & Reimbursement Manager, Hub Learning & Development (Quality Manager)
Live
What you will do
Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be supporting the Quality operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen’s first internally managed hubs with a global footprint. You’ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.
Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!
This role will report to the Senior Manager of Hub Learning & Development and be responsible for:
Oversee and lead the Quality Analysts team responsible for the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs). The Quality check process ensures that all applicable sources and documents from Amgen PSPs are reviewed for reportable events within a timely manner.
Completing Quarterly Data Review (QDR) requests from PV Compliance
Cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team
Strengthen synergies across Quality in partnership with the U.S-based Quality Manager
Collaborating via calibration sessions with Leadership, Training, and Knowledge Management to ensure consistent evaluation
Providing feedback to hub staff, leadership, and training teams
Evaluating the performance of agents across all service types via the applicable scorecards
Performing call listening sessions to address agent errors
Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.
Basic Qualifications:
Master's Degree
Or
Bachelor’s degree and 2 years of patient access experience
Or
Associate’s degree and 6 years of patient access experience
Or
High school diploma / GED and 8 years of patient access experience
Preferred Qualifications:
Previous supervisory or leadership experience
In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them
Attention to detail, prioritization skills and time management
Previous experience working with a quality monitoring management system
Skilled at active listening and analytical capability
3+ years working in HUB operations or similar proven experience
Strong facilitation, communication, motivational and social skills
Proficiency with MS Office products and Smartsheet
Ability to easily adapt to change and prioritize based on business need
Apply now
for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
careers.amgen.com
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.
