Organizational Effectiveness Manager

Amgen is seeking a DTI: Organizational Effectiveness (OE) Manager focused on Training and Learning Operations within Digital, Technology and Innovation (DTI).This role is part of the Technology Organizational Effectiveness (OE) team which is responsible for overseeing learning and performance, talent development, communications, and organizational change management for DTI.  The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for executing programs that support staff development and learning. This candidate is a skilled problem solver who seeks to understand and then offers directions and solutions to problems. 

People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project.  

Roles & Responsibilities:

The OE Manager will be critical member of the Digital Upskilling & Literacy program which is a part DTI Learning and Performance strategy. 

Activities include:

• Management of the Program Delivery timeline

• Stakeholder Engagement

• Creation and Execution of Communications Campaignsaround Enterprise Learning

• Subject Matter Expert of TrainingAssignment and Learning Operations processes, including LMS expertise. 

• Management and execution of TrainingNeedsAssessmentProgram 

• Program Analytics & Dashboard management

• Participation in critical Learning & Performance initiatives

• Training impact assessments for new or revised standard operating procedures

Basic Qualifications and Experience:

Doctorate degree OR Master’s degree and 4 years of Learning, Talent Development, and Compliance experience 

OR 

Bachelor’s degree and 6 years of Learning, Talent Development, and Compliance experience  

OR 

Associate’s degree and 8 years of Learning, Talent Development, and Compliance experience 

OR 

High school diploma / GED and 10 years of Learning, Talent Development, and Compliance experience 

3+ years of learning, performance, and talent development experience  

3+ years supporting processes involving Compliance, GxP, and/or Quality Plans 

High emotional IQ 

Must-Have Skills:

• Strong understanding of adult learning methodologies

• Demonstrated Program Management Skills 

• Skilled problem solver who seeks to understand and then offers directions and solutions to problems 

• Excellent oral and presentation skills; ability to negotiate, influence and persuade 

• Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel  

• Experience in building and maintaining Power BI reports

• Experience developing actionable and targeted project plans 

• Possesses a natural curiosity for delivering innovative, state-of-the-art people focused strategies (talent and learning) that drive targeted and high-impact results 

• Experience working on agile teams  

• Willingness to handle ambiguous and rapidly changing priorities 

• Professionally excels at interaction with all levels of management, staff and vendors 

Good-to-Have Skills:

• Understands how to analyze output and measure factors of success  

• Ability to create and edit modern SharePoint pages with ease 

• Excellent understanding of social media dynamics 

• Understands how to use data and analytics to develop new and revealing insights  

• Workshop facilitation and training development experience

Soft Skills:

• High emotional IQ 

• Excellent people and project management skills

• Ability to work collaboratively with cross-functional matrixed teams

• Ability to manage multiple priorities successfully and work on multiple projects simultaneously 

• High degree of initiative and self-motivation

• Team-oriented, with a focus on achieving team goals

• Excellent interpersonal skills; enthusiastic, team player and self-starter; serious commitment to hard work and excellence