Mgr Information Systems

Role Description:

The role is responsible for leading and charting the course for the Clinical Study Planning, Design Optimization & Startup (CSPDS) technology product (or services) team that builds and transforms technology capabilities that positively impacts business outcomes.  This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies.  

The ideal candidate will have a proven track record of leadership in technology-driven environments for the CSPDS area and has a passion for fostering innovation and excellence in the biotechnology industry.  Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. 

Roles & Responsibilities:

• Collaborate with product managers, designers, and engineers to support

Clinical Study Planning, Design Optimization & startup (CSPDS) Systems Team 

• Ensure Day-to-Day operations by automating tasks, monitoring system health, and minimizing downtime through incident response  
• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the stakeholders feel informed and engaged
• Oversee the software development lifecycle
• Develop and implement strategic plans for technology and workforce. 
• Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders
• Contribute and define business outcomes + requirements, technology solutions, and services
• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met
• Ensure communication of key performance metrics and analysis of unmet needs
• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services
• Collaborate with geographically dispersed teams, including those in the US and other international locations. 
• Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy

Basic Qualifications and Experience:

• Master’s degree with 4 - 6 years of experience in Business, Engineering, IT or related field  OR
• Bachelor’s degree with 6 - 8 years of experience in Business, Engineering, IT or related field  OR
• Diploma with 10 - 12 years of experience in Business, Engineering, IT or related field

Functional Skills:

Must-Have Skills

• Proven experience of implementing or managing multiple technical solutions supporting Clinical study planning, design optimization and startup area built in salesforce.com, MuleSoft, Informatica etc.
• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation 
• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. 
• Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
• Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.

Good-to-Have Skills:

• Extensive experience in the software development lifecycle. 
• Experience using and adoption of Scaled Agile Framework (SAFe) 
• Strong analytic/critical-thinking and decision-making abilities.  
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business stakeholders

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• ITIL (preferred)
• Scaled Agile Framework (SAFe) for Teams

Soft Skills:

• Excellent leadership and team management skills. 
• Strong transformation and change management experience. 
• Exceptional collaboration and communication skills. 
• High degree of initiative and self-motivation. 
• Ability to manage multiple priorities successfully. 
• Team-oriented with a focus on achieving team goals. 
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

Shift Information:

This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours.