Manager, Global Learning & Performance Capabilities

JOB TITLE
Manager, Global Learning & Performance Capabilities

TEAM OBJECTIVES
Global Learning & Performance Capabilities is a global training group focused on improving the skills and capabilities of our field force. We empower learning & performance (L&P) training leads to deliver impactful results and value to the organization. By creating and implementing global training content and processes aligned with Amgen's strategic goals, we establish standards of excellence and adapt to evolving business needs.

JOB DESCRIPTION
The Manager of Global Learning & Performance Capabilities supports the development, coordination, and execution of global training initiatives aimed at enhancing field force capabilities. This role works closely with regional and global stakeholders to ensure training programs are aligned with business objectives and regional priorities. The Manager collaborates in the creation, improvement, and measurement of training content and processes to ensure their effectiveness and relevance.

ROLES & RESPONSIBILITIES

Global Training Initiatives:

• Support the development of global training initiatives that enhance field force skills and align with corporate and regional goals.

• Collaborate with cross-functional partners to ensure training content meets the diverse needs of markets across USBO, ELMAC, and JPAC.

• Ensure training initiatives are delivered consistently and adapted appropriately for different regions.

Global Training Curriculum Development and Standards of Excellence:

• Assist in the creation and updating of global training content, tools, and resources.

• Work with senior team members to support the L&P delivery of training in a variety of formats such as virtual workshops, e-learning, and role-playing.

• Continuously assess and enhance training materials to reflect changing market dynamics and business needs.

Training Processes and Platform Development:

• Assist in the establishment and enhancement of global training processes that allow for customization to local market needs while maintaining consistency.

• Collaborate with cross-functional teams to evaluate new technologies, including AI, and integrate them into training platforms to improve efficiency and upskill talent.

• Help manage training platforms and ensure resources are accessible and up-to-date for field force use.

Cross-Functional Collaboration:

• Work closely with cross-functional stakeholders to align training programs with business goals and market priorities.

• Partner with external vendors to ensure the quality and effectiveness of training programs by leveraging their expertise and best practices.

• Coordinate administrative logistics including managing meeting rosters, agendas, and scheduling support for Global Learning initiatives.

Performance Measurement:

• Support the development of key performance indicators (KPIs) to measure the effectiveness of training programs and drive continuous improvement.

• Collect and analyze feedback to ensure training content meets business needs and helps improve field force performance.

BASIC QUALIFICATIONS

• Bachelor’s degree and 9 years of experience in sales or training & development
  OR

• Master’s degree and 8 years of experience in sales or training & development

PREFERRED QUALIFICATIONS

• 5+ years of experience in the (bio)pharmaceutical industry

• Experience collaborating with cross-functional teams to develop and deliver training

• Strong project management and organizational skills

• Experience working with training platforms and technology solutions

• Ability to work in a matrixed environment and manage multiple priorities