IS Organizational Effectiveness Manager – Scrum Master

About Amgen

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting edge of innovation, using technology and human genetic data to push beyond what’s known today.

Role Summary

The IS Organizational Effectiveness Manager – Scrum Master is a servant leader and coach who enables Agile teams to deliver business value through the Scaled Agile Framework (SAFe). This role facilitates Agile ceremonies, coaches teams and leaders on Lean-Agile principles, manages risks and dependencies, and drives continuous improvement across one or more product teams within Amgen’s Technology (IS) organization at AIN.

Key Responsibilities

• Facilitate Agile ceremonies (e.g., Sprint Planning, Daily Stand-ups, Reviews/Demos, Retrospectives) and SAFe events (e.g., PI Planning, Scrum of Scrums, Inspect & Adapt).
• Coach teams, Product Owners, and stakeholders on Lean-Agile mindset, practices, and SAFe ways of working; promote self-organization and high performance.
• Partner with Product Owners and cross-functional stakeholders to ensure alignment with product vision, roadmaps, and prioritized backlogs focused on outcomes.
• Identify, track, and remove impediments; manage risks and inter-team dependencies to maintain flow of value across teams/ARTs.
• Enable continuous improvement through metrics (e.g., flow, predictability, quality) and data-informed retrospectives; drive action plans to improve throughput and quality.
• Ensure readiness and logistics for Program Increment (PI) Planning and associated pre-/post-PI activities.
• Foster collaboration across global, distributed teams and time zones, reinforcing inclusive practices and effective communication.
• Champion transparency using Agile tooling (e.g., Jira, Confluence, Jira Align) and information radiators to provide clear visibility to stakeholders.
• Support compliance and quality expectations relevant to Amgen’s regulated environment by aligning delivery practices with defined standards and controls.

Basic Qualifications

• Bachelor’s degree and 8+ years of experience in Information Systems/Computer Science or related field (or Master’s degree with 6–9 years; Diploma with 10–12 years).
• 3+ years as a Scrum Master or Agile delivery leader in a software/technology environment.

Preferred Qualifications

• Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification; SAFe Program Consultant (SPC) a plus.
• Hands-on experience with SAFe in enterprise environments; familiarity with PI Planning and coordination across Agile Release Trains (ARTs).
• Proficiency with Agile tools (Jira/Jira Align, Confluence) and metrics for flow, predictability, and quality.
• Demonstrated ability to coach teams and leaders, influence without authority, and improve delivery outcomes in distributed global teams.
• Excellent communication, facilitation, and conflict-resolution skills; strong stakeholder management and servant-leadership mindset.

Work Environment

• Onsite at Amgen India (Hyderabad) with collaboration across global time zones.
• Participation in PI Planning and other major SAFe events; occasional extended hours to support global coordination as needed.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.