IS Manager – Software Asset Management (SAM Manager)

Role Summary

Amgen is seeking an experienced Software Asset Management (SAM) leader to manage and mature the operational execution of our enterprise SAM program.

Reporting to the Sr. Manager of SAM & Application Decommission / Technology Rationalization, this role will lead day-to-day SAM operations, manage two AIN SAM Analysts, and ensure Amgen maintains a compliant, optimized, and audit-ready software licensing posture.

This position plays a critical role in strengthening governance, improving cost transparency, and enabling technology rationalization initiatives across the enterprise.

Key Responsibilities

SAM Program Execution & Governance

• Lead operational execution of Amgen’s Software Asset Management program.
• Establish and maintain standardized processes, controls, and documentation.
• Ensure alignment of SAM practices with enterprise governance and compliance standards.

Team Leadership

• Directly manage and develop two AIN SAM Analysts.
• Provide structured onboarding, mentoring, and performance management.
• Create clear operational cadence (daily/weekly/monthly reporting and KPIs).

Audit & Compliance Management

• Serve as operational lead for software audits and true-up activities.
• Ensure entitlement-to-deployment reconciliation accuracy.
• Reduce compliance risk exposure through proactive monitoring.

License Optimization & Cost Management

• Drive license optimization and cost avoidance initiatives.
• Partner with Procurement and Finance on renewals and forecasting.
• Support Application Decommission and Technology Rationalization efforts by reclaiming and rationalizing licenses.

Tooling & Data Integrity

• Oversee data accuracy within ServiceNow SAM Pro and related discovery tools.
• Improve reporting automation and executive dashboards.
• Develop measurable KPIs and cost savings metrics.

Cross-Functional Partnership

• Collaborate with Procurement, Finance, Legal, InfoSec, Infrastructure, and Application Owners.
• Provide advisory support on licensing models and usage implications.
• Support leadership reporting and executive updates.

Organizational Impact

• Strengthens audit readiness and compliance posture.
• Improves software spend visibility and cost optimization.
• Enables enterprise technology rationalization and modernization.
• Builds sustainable SAM processes and reduces key-person risk.
• Develops internal talent within the AIN program.

Basic Qualifications

Bachelor's OR Master’s degree and 8 years of Information Systems experience

Required Qualifications

• 8 to 12 years of experience in Software Asset Management, IT Asset Management, or IT Vendor Management.
• Experience managing enterprise software audits (Microsoft, Oracle, SAP, Adobe, etc.).
• Strong understanding of license models (subscription, SaaS, core-based, user-based).
• Experience leading operational teams.
• Financial acumen including forecasting, budgeting, and cost optimization.
• Experience with ServiceNow SAM Pro or similar SAM tooling.
• Experience in regulated or GxP environments preferred.
• Strong stakeholder management and executive communication skills.

Leadership Expectations (Level 5)

• Demonstrates ownership and accountability for operational outcomes.
• Builds structured, scalable processes.
• Drives cross-functional alignment.
• Coaches and develops team members.
• Communicates clearly and confidently with leadership stakeholders.
• Operates with high integrity and sound judgment.