Digital Workplace DEX Engineer

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

We are looking for a highly skilled and motivated Digital Experience engineer with a strong background in PowerShell scripting and DEX tool administration. The ideal candidate will manage designing, implementing, and improving digital experience tools and remediation workflows across enterprise endpoints. This role requires ability in Nexthink Query Language (NQL), workflow designing, campaign building, and ITSM integrations.

Key Responsibilities

• Develop scripts and maintain script library for MAC/Windows diagnostics and remediations.
• Proficient in scripting and automation with PowerShell, Python, JavaScript, and Bash, with hands-on experience in developing robust and maintainable code.
• Support reporting metrics for compliance and application and end point health from DEX tools.
• Monitor the health of the Nexthink platform and perform user acceptance testing (UAT) following tenant upgrades, collector distribution, and agent deployment.
• Configure and manage Nexthink campaigns, investigations, alerts, dashboards, and remote actions.
• Develop and optimize workflows using Thinklets such as Function, Service/API, Flow Controls, and Connectors.
• Integrate Nexthink with ITSM tools for automated incident management and ticketing.
• Utilize Nexthink Query Language (NQL) for advanced data analytics and reporting.
• Collaborate with cross-functional teams to support and help develop NexThink solutions to support their use cases. 
• Building NQL API queries, webhook integration, chatbot integration and good knowledge in inbound and outbound connectivity.
• Monitor endpoint performance, analyze trends, develop automated remediation strategies, generate reports, collaborate with DTI teams.

Required Qualifications

• Minimum 3-5 years of experience in Digital Experience tools like 1E, Aterntiy, Nexthink, Control Up and PowerShell scripting.
• Proven experience with Nexthink integrations including ServiceNow incident management.
• Proficient in Nexthink Query Language (NQL) for data analysis.
• Hands-on experience with Nexthink Infinity, Remote actions and Automations
• Familiarity with enterprise IT environments and digital experience monitoring.

Preferred Skills

• Knowledge of endpoint compliance frameworks and version baselining.
• Strong analytical and troubleshooting skills.
• Windows and Mac application management with JAMF, Microsoft SCCM and Intune, or similar management platform. 
• Adaptability to a dynamic and fast-paced environment.
• Strong organizational and time management skills.
• Ability to manage multiple competing priorities in parallel
• Excellent communication and documentation abilities.
• Nexthink Certifications.
• SAFe for Teams certification

Soft Skills:

• Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Excellent interpersonal skills, with the ability to build strong relationships with both technical and non-technical teams.
• High degree of initiative and self-motivation, with strong organizational skills.
• Ability to prioritize and handle multiple tasks effectively in a dynamic work environment.
• Detail-oriented, with a strong focus on quality and accuracy.

Work Hours: This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours, including weekends and holidays, as required.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.