Clinical Supply Chain Senior Associate – Development Supply Chain Technologies (DSCT)

Role Description

You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, andaccurate, while also enhancing discipline, process rigor, and transparency.

Performance & Process Management 

• Keep business processrelatedprocedures up to date and inspection ready.

• Support rootcause analysis and ongoing process improvement initiatives.

• Support the globalteam during audits and inspections.

Cross-Functional & Global Collaboration 

• Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.

Compliance & Governance 

• Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures. 

• Provide support for deviation management, change control processes, risk assessments, and ensuringinspectionreadiness.

Roles & Responsibilities 

Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:

• Manageintake process for tickets in ServiceNow assigned to the DSCT resolver group byallocatingtickets appropriately and categorizing them by root cause for metrics tracking and visibility.

• Monitor Clinical Data Quality reports to uphold SAP system data integrity.

• Oversee and update Clinical Customer Master data within the SAP system to ensure precise andtimelyshipment of finished clinical goods todesignatedsites.

• Help manage the DSCT team dashboardand attendweeklyteammeetings.

• Attend DSCT weekly system issue meetings.

• Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.

Functional Skills 

Must-Have Skills: 

• Proficient in SAP Order to Cash and/or Plan to Stock processes.

• Experienced with information systems management platforms, such as Service Now.

• Proficient in using data query tools such asSynitiandPower BI.

• Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions.

Basic Qualifications

• Bachelor’s degree or Master’s degree with 5+ years ofERPor Information Systems experience