Associate Systems Analyst – Learning & Development

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be a part of Amgen’s Learning & Development Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the vendor, software development and configuration teams. This position is ideal for individuals looking for a career in systems analysis and software solutions, providing opportunities for professional growth and development in a dynamic, collaborative environment.

Roles & Responsibilities:

• Collaborate with partners and product team to elicit, document, and prioritize business requirements and turn them into user stories.
• Develop and update technical documentation, including standard operating procedures (SOPs), design documents, operational diagrams, manuals, and more.
• Develop process maps and flowcharts to visualize current processes and identify inefficiencies.
• Assist in the creation of test cases and test plans to ensure solutions meet business and regulatory GxP requirements.
• Collaborate with IT, HR, and other groups to ensure smooth operation of learning systems and integrated applications.
• Fix and resolve learning management system defects, integration errors, and reporting issues.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Bachelor’s degree and 0 to 3 years of Computer Science, IT or related field experience OR
• Diploma and 4 to 7 years of Computer Science, IT or related field experience.

Functional Skills:

Must-Have Skills:

• Strong knowledge of information systems and network technologies in the Human Resources – Learning & Development area.
• Strong problem-solving skills and the ability to analyze and fix complex system and data issues.
• Ability to produce clear and detailed documentation, including specifications, protocols, and process maps.

Good-to-Have Skills:

• Experience with SumTotal, Workday, Cornerstone or other HR Learning platforms.
• Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry.
• Familiarity with GxP validation management tools such as ALM, Veeva Vault Controlled Documents, etc.
• Experience with DevOps, software quality management and change management processes.

Professional Certifications:

• SAFe – DevOps Practitioner (preferred).
• SAFe for teams (preferred).

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team oriented, with a focus on achieving team goals.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift rotation schedule. Candidates must be willing and able to work during evening or night shifts, as required based on product team structure and working hours.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.