Associate Director Information Systems - Server and Virtualization

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate Director Information Systems - Server and Virtualization

What you will do

Let’s do this. Let’s change the world. In this vital role you will .

Role Description: The role is responsible for leading and overseeing the day-to-day operations of the organization's global server and virtualization infrastructure. This position ensures high availability, performance, and security by managing a team of Microsoft Windows, Linux, VMWare, and Citrix Sr Managers and engineers, developing operational strategies, and implementing continuous improvement initiatives while maintaining alignment with business objectives in a sophisticated and constantly evolving technology landscape.

The ideal candidate will have a consistent record of leadership in Compute (WINTEL & Linux) and Virtualization (VMWare, Nutanix, Citrix) Infrastructure Operations and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in Compute and Virtualization service delivery and operations, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an onsite role based in Hyderabad.

Roles & Responsibilities:

• Lead and develop a successful team of server and virtualization Sr Managers and engineers through recruitment, performance management, and career development

• Establish and maintain operational metrics, SLAs, and performance standards

• Monitor and manage enterprise server infrastructure

• Lead incident response and problem management for critical server issues

• Oversee implementation and maintenance of server security policies and procedures

• Ensure server compliance with regulatory requirements

• Generate regular reports on server performance, availability, and incident analysis

• Drive continuous improvement initiatives in server operations

• Optimize resource allocation and shift coverage for 24/7 operations

• Partner with business collaborators to understand and support organizational needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a with these qualifications.

Basic Qualifications:

• Master's degree with 7 years of experience in Server Operations, with at least 5 years in management OR

• Bachelor's degree with 10 years of experience in Server Operations, with at least 5 years in management OR

• Diploma with 15 years of experience in Server Operations, with at least 10 years in management

• Deep understanding of server Operating System (OS) and virtualization support as well as server security, networking and storage.

• Knowledge of server monitoring, management and automation

• Experience with service level management and operational metrics

• Solid background in server operations strategy and planning

• Familiarity with server orchestration platforms

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure, or Google Cloud)

• Knowledge of server automation tools and practices

• Experience with Ansible, Python and / or Power-shell automation

• Understanding of ITIL frameworks and standard methodologies

• Familiarity with server orchestration platforms

Professional Certifications:

• Management certifications (PMP, ITIL) (preferred)

• Server certifications (Microsoft Certified, RHCE) for technical credibility (preferred)

Soft Skills:

• Strategic thinking and planning

• Strong decision-making abilities

• Excellence in collaborator management

• Outstanding communication skills

• Team building and development

• Change management expertise

• Crisis management capabilities

• Strong presentation and public speaking skills

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.