Associate Director – Digital Transformation & Business Strategy

Key Responsibilities

• Lead and manage enterprise-wide digital transformation programs with a focus on innovation, efficiency, and scalability

• Own and refresh the global process universe (L2/L3 level) across multiple functions, ensuring maturity assessment, benchmarking, and standardization

• Design and implement future-ready operating models, process clusters, and Minimum Viable Products (MVPs) using agile and design thinking methodologies

• Collaborate with global cross-functional teams to drive long-term planning and ensure alignment to enterprise strategy

• Conduct and lead design thinking workshops focused on drug development, integrated evidence, and acceleration programs

• Define and institutionalize KPIs, governance frameworks, operating standards, and ways of working

• Establish and scale Centers of Excellence (CoEs) including data & digital enablement, automation, and transformation initiatives

• Drive creation and implementation of transformation solutions with measurable impact (e.g., ~$40M savings in clinical kit transformation)

• Provide strategic advisory on medical and knowledge strategies including business model design, demand management, and digital learning

• Launch innovative service offerings from concept to go-live, targeting multi-million dollar business impact

Qualifications & Skills

• 15+ years of experience in strategic consulting, digital transformation, or business operations within pharma/life sciences or consulting firms

• Proven track record of delivering large-scale transformation programs and launching new services/products

• Strong exposure to operating model design, KPI frameworks, and cross-functional stakeholder management

• Expertise in tools like SNoW, Adonis, and digital collaboration platforms is a plus

• Exceptional communication, relationship-building, and strategic planning skills

• Ability to lead with influence, work in ambiguous environments, and drive change across diverse teams

• Bachelor's/Master’s degree in Business, Life Sciences, Engineering, or related fields; MBA preferred

Preferred Traits

• A go-getter mindset with a focus on execution and outcomes

• Strong analytical and problem-solving orientation

• Experience working with innovation cells or edge organizations

• Design Thinking or Lean Six Sigma certification is a plus