IS Analyst - Senior Associate

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

IS Analyst - Senior Associate

What you will do

Let’s do this. Let’s change the world. In this vital role you will work within Operations Technology team will support manufacturing operations at Amgen North Carolina. The Sr. Associate IS Analyst – DWX will serve as the primary point of contact for Amgen’s North Carolina site, overseeing service delivery and coordination between Managed Service Providers (MSPs), Global Service Teams, and local business units. This role ensures the delivery of high-quality, “fit-for-purpose” digital workplace technologies that support Amgen’s operational excellence—particularly within a manufacturing environment. The Sr. Associate IS Analyst will manage local end-user services, support emerging technologies, and act as a champion for continuous service improvement.

Responsibilities

• Lead End User Services (EUS) for Amgen North Carolina, ensuring adherence to DWX governance and service standards.

• Manage escalation of issues, coordinate with MSPs to ensure SLA compliance, and oversee local incident management.

• Host monthly service performance reviews with senior management and provide weekly metric updates.

• Engage stakeholders to align business requirements with global DWX service delivery.

• Communicate key initiatives and updates via multiple channels (Yammer, Teams, Digital Signage, Email).

• Maintain the DWX technology roadmap and ensure lifecycle updates are planned and executed.

• Partner with Global Service Owners to drive continuous improvement and alignment with global standards.

• Champion user experience by ensuring local requirements are incorporated into global service designs.

• Provide onsite support and troubleshooting for devices, AV systems, printers, and collaboration tools.

• Coordinate VIP technology support for executive users and visitors.

• Support deployment and use of innovative technologies such as pass wordless authentication, augmented reality (AR), and smart manufacturing tools.

• Manage local IT procurement in alignment with global standards and policies.

• Ensure documentation, compliance, and audit readiness for technology assets and processes.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an associate with these qualifications.

Basic Qualifications:

• Master’s degree OR

• Bachelor’s degree and 2 years of Information Systems experience; OR

• Associate’s degree and 6 years of Information Systems experience; OR

• High school diploma/GED and 8 years of Information Systems experience

Preferred Qualifications:

• Experience in a multinational organization with complex IT infrastructure and service models.

• Background in manufacturing IT environments, understanding criticality across production and office systems.

• Proficiency with Microsoft 365, WebEx, Teams, and SharePoint Online.

• Experience using ITSM tools for incident, asset, and request management.

• Excellent communication skills, with the ability to translate technical concepts into business language.

• Strong project management, time management, and documentation skills.

• Ability to learn new technologies quickly and deliver results in a fast-paced environment.

• Understanding of IT/OT integration and cybersecurity principles.

• Creative problem-solving and ability to work independently to recommend process or technology improvements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.