Staff Relations Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Staff Relations Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for conducting HR investigations and providing expert employee relations (ER) guidance and support to managers and staff across Amgen’s Latin America (LATAM) region, United States and Puerto Rico.

Staff Relations is a specialized Human Resources function that partners closely with regional HR Leaders, Business Managers, Compliance, Legal, other HR Centers of Excellence and team members to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and advise on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations.

• Provide practical and legally appropriate staff relations guidance on performance management, disciplinary action, and workplace conflict to HR partners and business leaders in LATAM, Puerto Rico and the United States. Participate in termination discussions and corrective actions with staff and leaders as needed.
• Conduct and document thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity. Determine findings of fact and violations of policy and prepare clear, concise investigation summaries and supporting documentation to support these findings.
• Partner with the Occupational Heath, staff and managers to analyze and respond to leaves of absence, return to work following them, and reasonable accommodation requests.
• Partner with local and regional HR Business Partners and Staff Relations team members in the United States and Puerto Rico to ensure culturally nuanced and compliant ER practices.
• Track and update cases in the company’s case management system.
• Assist the Regional Staff Relations Lead in implementing process improvements, training, and ER best practices.
• Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, and respectful workplace behaviors.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Staff Relations Manager we seek is a professional with these qualifications:

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of Staff Relations experience

Or

Bachelor’s degree and 4 years of Staff Relations experience

Preferred Qualifications:

• Strong Human Resources background with 4+ years of experience in Employee Relations
• Knowledge of employment laws and Employee Relations practices in LATAM and the U.S.
• Experience conducting internal HR investigations
• Experience advising on performance management, discipline, and involuntary terminations of employment
• Advanced proficiency in English and Spanish with excellent written and oral communication skills
• Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
• Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws
• Strong judgment, discretion, and professionalism in handling complex and confidential matters.
• Proficient in Microsoft Office tools, Teams/WebEx, Workday, and case management systems such as EthicsPoint.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.