Key Account Manager - Tavneos - Bethesda, MD

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Key Account Manager - Tavneos

What you will do

Let’s do this. Let’s change the world. We are seeking a Rare Disease Key Account Manager (RD KAM) to implement commercial activities for the assigned geography and establish relationships with customers to drive demand for Tavneos (avacopan) in approved patients. Tavneos is indicated as an adjunctive treatment of adult patients with severe active anti-neutrophil cytoplasmic autoantibody (ANCA)-associated vasculitis (granulomatosis with polyangiitis [GPA] and microscopic polyangiitis [MPA]) in combination with standard therapy including glucocorticoids.

This role is field based and will require gaining access to customers in a clinic OR hospital setting while also improving your ability to engage through digital channels.

The RD KAM will be responsible for product performance at a territory level, expected to be a disease category expert, a product champion, provide account management support, and exhibit business knowledge of the local landscape to assess key partners plus future trends within the marketplace.

• Proficiency in both live and virtual customer engagements
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding annual goals established by commercial leadership
• Ability to engage all partners around patient ecosystem – caregivers, HCPs, case managers, nurses, infusion centers, etc. in multiple settings of care-Hospital, Clinic, etc.
• Must be able to effectively collaborate across all corporate functions-MSLs, TLLs, Nurse Coordinators, Field Access Team, supporting sales teams, etc.
• Key account strategic lead; Develops and drives innovative market strategies to reach difficult to access health care providers and accounts in a compliant manner
• Channel patients to treatment: Creating referral networks to both existing centers of excellence, as well as, setting up new treatment CoEs.
• Building long-term relationships across multiple team members and senior decision-makers, both inside and outside of Amgen, and sustaining extensive and rich networks to advance business partnerships and deep customer relationships.
• Developing, deploying, and enhancing deep and broad requisite knowledge of the U.S., regional healthcare ecosystem, Amgen, competitor portfolios and customers (provider organization and payer), in order to build powerful, evidence-based solutions that bring value for Amgen, potential customers and partners in the healthcare market.
• Ability to create broader disease awareness beyond the expert (i.e., with patients, GPs)
• Identifies drivers/barriers and coordinates pull-through initiatives across field teams
• Provides actionable field intelligence and recommendations to Amgen home office
• Partners closely with Market Access Team Account Executives in shared accounts.
• Promote Tavneos within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
• Develop strong customer relationships by better understanding the customer’s needs
• Serves as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization and appeals/denials)
• Improve use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Amgen medications for appropriate patients
• Communicates territory activity in an accurate and timely manner as directed by management
• Provides feedback to sales and commercial leadership, marketing colleagues, and other internal departments about changing environment and other internal departments
• Successfully completes all training classes
• Completes administrative duties in an accurate and timely fashion
• Manages efforts within assigned promotional budget
• Attends medical congresses and society meetings as needed
• Ensures timely access for patients through patient services and savings programs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Doctorate degree & 2 years of collective account management experience, sales, & commercial experience

Or

• Master’s degree & 6 years of collective account management experience, sales, & commercial experience

Or

• Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience

Or

• Associate degree & 10 years of collective account management experience, sales, & commercial experience

Preferred Qualifications:

• Advanced degree, e.g. MBA, MPH
• Prior Account Management or Payer experience preferred
• Managerial experience directly managing people such as or District Manager experience and/or leadership experience leading cross functional teams, projects, programs or directing the allocation of resources
• Consistent record of access creation in managed markets
• Experience negotiating contracts with regional payers & IDNs
• Working knowledge of geography including existing relationships with key customers
• Prior experience developing and implementing critical initiatives with cross-functional Business Units that successfully enable access and demand creation in key accounts
• Prior experience working with Medical Science Liaisons (MSLs), HOPE MSLs, Medical platform or policy development and opinion leader engagement
• Account Management, Reimbursement, Quality, and Value experience
• Strong communication and presentation skills including experience with executive-level audiences
• Excellent negotiation skills
• Strong analytical skills/eye for business
• Demonstrated ability to take initiative, impart energy and enthusiasm, and work in teams

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.