Staff Relations Senior Manager - Regional Staff Relations Lead

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a growing team of 340 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. Based in Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

Staff Relations Senior Manager - Regional Staff Relations Lead

Live

What you will do

The Regional Staff Relations Lead is responsible for HR investigations and Staff Relations work and initiatives in Amgen’s Europe, Latin America, Middle East, Africa and Canada (“ELMAC”) region. The Regional Staff Relations Lead also will collaborate closely with regional HR leaders, country HR Business Partners, and other HR Centers of Excellence to educate managers and staff on Amgen HR policies and investigations processes.

The Regional Staff Relations Lead reports to the Associate Director Staff Relations. Staff Relations is a specialized HR function that partners closely with managers, Compliance, Legal, and collaborators in HR to protect Amgen values, investigate potential violations of HR policies, provide practical advice and direction on coaching staff and managers, and to advise on performance and behaviors management, involuntary terminations, and workplace accommodations.

This is a hybrid/flex commuter role and the successful candidate may be based at the Amgen Capability Center in Lisbon, Portugal (ACCP), or in the UK at the Amgen Uxbridge or Amgen Cambridge sites.

Win

What we expect of you

Key Responsibilities:

• Serve as primary escalation point for business leaders and HR partners on HR investigations in the region.

• Conduct and/or direct thorough, timely, and impartial internal HR investigations in the ELMAC region involving staff members at all levels of the organization.

• Identify relevant investigation issues; plan, schedule, and conduct effective interviews; effectively assess witness credibility; and gather and analyze evidence and Amgen policies to make well-reasoned conclusions.

• Draft well-written investigation plans, summaries, and other investigation records.

• Provide investigation updates and findings to HR colleagues, business leaders, and other internal partners and stakeholders in a clear, concise manner.

• As needed, source and use third-party investigators and/or translators to assist in the completion of timely and objective investigations.

• Maintain confidentiality and sensitivity to all issues, and conduct investigations objectively.

• Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders.

• Identify and implement continuous improvement opportunities and best practice for internal HR investigation processes.

• Serve as a resource for employee relations matters to HR partners in the region.

• Act as an expert in the region on best practices in the staff relations space, maintaining strong consistency and connectivity with the Global Staff Relations team.

• Partner with regional/local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies.

• Support the evolution of employee relations capabilities across the region; act as an expert, trainer, and mentor on effective HR investigations.

Basic Qualifications

Doctorate degree and 2 years of HR Investigations experience

OR

Master’s degree and 4 years of HR Investigations experience

OR

Bachelor’s degree and 6 years of HR Investigations experience

Preferred Qualifications

• Experience working and/or living in Europe, Latin America, Middle East, Africa and/or Canada

• Fluent in English and in a language spoken in the ELMAC region (e.g., Spanish, Portuguese, Turkish, Arabic...)

• Employee relations or employment law experience

• In-depth knowledge of applicable employment laws, regulations, and business practices related to the field of HR

• Demonstrated ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties

• Ability to spot potential HR, Compliance, and Legal issues when presented with complex fact patterns, and to escalate accordingly

• Strong analytical, problem solving, collaboration, and project management skills

• Ability to handle multiple cases and projects, and to prioritize effectively – oriented on results

• Demonstrated ability to exercise sound judgment and work independently

• Excellent written and oral communication and presentation skills

• Experience leading difficult conversations and interactions, and conducting non-confrontational interviews

• Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws

• Outstanding integrity and proven ability to maintain confidential information

• Experience using interpreters and translation services to complete investigations

• Enthusiastic teammate with a passion for diversity, inclusion, and belonging, and a commitment to crafting a positive work environment

• Ability to establish and maintain strong partnerships with other HR and business functions

• Ability to interact with all levels of staff, including executives

• Demonstrated customer service/client orientation

• Experience working in an environment with unions and/or works council

• Proficiency in Microsoft Office suite, collaboration tools such as Microsoft Teams and WebEx, Workday, and case management systems (e.g., EthicsPoint)

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Clear and disciplined strategic vision for the future that leverages superior-quality products, operational excellence and top-shelf-talent

• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission – to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.

Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.