Digital Employee Experience & Automation Engineer

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Digital Employee Experience & Automation Engineer

What you will do

Let’s do this. Let’s change the world. In this vital role you will play a key role in delivering and optimizing Digital Employee Experience (DEX) management solutions within the organization. This includes designing, implementing, and managing end-user computing environments to enhance system performance, user productivity, and overall IT efficiency. The engineer will identify trends and issues in the PC environment and develop automated solutions to improve the digital experience.

This role will also be responsible for supporting and maturing the organization's DEX strategy by leveraging monitoring and automation tools to proactively resolve issues. Additionally, the DEX Engineer will design and implement automation workflows to streamline endpoint management and improve operational efficiency.

Key Responsibilities:

• Monitoring and Analysis: Apply DEX tools to continuously monitor endpoint performance, user interactions, and system health metrics to identify potential issues and areas for improvement.

• Issue Identification and Resolution: Analyze data to detect trends or recurring problems within the PC environment and implement automated remediation strategies to resolve these issues promptly.

• Monitor and troubleshoot device experience, stability, and security compliance.

• Automation Development: Design and implement automation scripts or workflows to enhance system performance, reduce manual intervention, and improve overall user experience.

• Collaboration: Work closely with Amgen DTI support teams to communicate findings, share insights, and develop comprehensive solutions to enhance the digital employee experience.

• Reporting: Generate detailed reports on system performance, user experience metrics, and the effectiveness of implemented solutions to inform collaborators and guide decision-making.

• ITSM Knowledge: Experience with IT Service Management (ITSM) tools such as ServiceNow for incident management, automation, and reporting.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 4 to 6 years of Computer Science, IT or related field experience OR

• Bachelor’s degree and 6 to 8 years of Computer Science, IT or related field experience OR

• Diploma and 10 to 12 years of Computer Science, IT or related field experience

• Technical Proficiency: In-depth knowledge of DEX tools such as 1E Tachyon, Lakeside SysTrack, or NextThink, including their deployment, configuration, and management.

• Analytical Skills: Strong ability to analyze complex data sets to identify trends, root causes of issues, and opportunities for improvement.

• Automation Expertise: Experience in developing automation scripts using languages such as PowerShell, Python, or similar to streamline processes and remediate issues.

• Problem-Solving: Proven ability to troubleshoot complex technical issues in a systematic and efficient manner.

• Working knowledge of Desktop Management related technologies and processes, including Intune, Azure/Active Directory, networking, monitoring, and advanced desktop troubleshooting

• Proficiency in SQL for data analysis, reporting, and troubleshooting.

Preferred Qualifications:

• Strong communication skills, with the ability to convey technical concepts to non-technical collaborators.

• Excellent interpersonal skills, with the ability to build strong relationships with both technical and non-technical teams.

• High degree of initiative and self-motivation, with strong organizational skills.

• Ability to prioritize and handle multiple tasks effectively in a dynamic work environment.

• Diligent, with a strong focus on quality and accuracy.

Work Hours: This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours, including weekends and holidays as required.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.