Sr. Associate Business Systems Analyst

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what is known today.

ABOUT THE ROLE

Role Description:

The role uses domain and business process expertise to detail product requirements as user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. 

This role requires working closely with Business stakeholders, Engagement Leads and the Product Delivery Team to ensure that the user requirements are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases to ensure the quality and performance of software solutions. 

Roles & Responsibilities:

• Work with Product Owners and customers to define scope and value for software solutions. 

• Capture the voice of the customer to define business processes and product needs.

• Collaborate with Engineering, testing teams as well as Product Management to prioritize release scope and groom the Product backlog.

• Facilitate the breakdown of Use Cases into Features and Sprints and participate in backlog reviews with the development team.

• Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog.

• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira.

• Ensure Feature Acceptance Criteria and Definition of Done are well-defined.

• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs.

• Validate that test scenarios meet feature acceptance criteria and customer expectations.

• Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators.

• Develop and implement effective product demonstrations for internal and external collaborators.

Basic Qualifications and Experience:

• Master’s degree
  OR
  Bachelor’s degree and 2 years of Business Systems Analysis experience
  OR
  Associate’s degree and 6 years of Business Systems Analysis experience
  OR
  High school diploma / GED and 8 years of Business Systems Analysis experience

Functional Skills:

Must-Have Skills:

• Excellent communication skills and the ability to collaborate with senior leadership with confidence and clarity.

• Three years’ experience with value capture and tracking.

• Three years’ experience with success story creation using multiple modalities and communication channels (e.g., email, power point, SharePoint, and video).

• Experience as a Scrum Master in Agile and SAFe environments.

• Experience in writing user requirements and acceptance criteria for development of modern applications.

Good-to-Have Skills:

• Experience in handling product features for PI planning and developing product roadmaps and user journeys

• Able to communicate complex subject matters in business terms

• Jira Align experience

• Miro experience

• Familiarity with GxP, CFR 21 Part 11 and systems validation

Soft Skills:

• Able to work under minimal supervision

• Shows ability to effectively delegate work.

• Excellent analytical and gap/fit assessment skills.

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation.

• Ability to prioritize successfully.

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.