Regional Access Lead (West)

Join Amgen’s Mission of Serving Patients

Working at AMGEN is more than a job – it’s personal. We define success by a different set of numbers: the number of lives touched, the number of lives changed, the number of lives saved. We’re a team of agile, out-of-the-box thinkers who are inspired to do more because we know we’re a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help patients live up to theirs.  

Let’s do this. Let’s change the world! In this vital role you will be responsible for enhancing the post prescription experience for Tavneos patients and driving positive access perceptions for HCPs. This opportunity will enable you to work on a dynamic and exciting, rare disease brand and contribute to the rare disease capabilities at Amgen.

The Tavneos Regional Lead is a hybrid role responsible leading both internal enterprise access initiatives as well as providing select patient journey support for TAVNEOS sales team as well as logistical, non-medical educational assistance to HCP offices, including physicians, nurses, office managers and executives. The Regional Lead works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, collaborating with field teams and SP partners and interpreting their specific needs to expedite onboarding and adherence.

This position is fully remote with some expectation to travel <15%.

Responsibilities:

• Investigate & support access challenges during onboarding; liaise with field teams and SPs to uncover hurdles and move case forward
• Monitor TAR and SP portals, meet regularly with DMs to support case inquiries
• Report AE’s and product complaints through medical information
• Identify and drive impactful solutions to solve strategic issues through project delivery
• Provide insight and be a conduit to information that may inform strategy and decisions
• Lead tactical execution of HCP and Patient Tool Ecosystem including brand driven materials
• Manage vendor relationships and support remaining integration efforts.
• Lead development, execution and field training on patient access resources (inclusive of new hire, S Meetings and All Staff training)
• Work closely with the cross functional team including field sales, market access, matrix partners and SP partners
• Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
• Performs additional responsibilities as needed 

What we expect of you:

We are all different, yet we all use our unique contributions to serve patients.

Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Preferred Qualifications:

• Previous experience in patient access & reimbursement
• Rare disease experience
• Familiarity with HIPAA guidelines and FDA requirements
• Familiarity with and adherence to internal and OIG Compliance guidelines
• Ability to handle difficult patient cases and resolve hurdles
• Ability to work in team environment and manage communication with multiple partners to deliver results
• Ability to respond immediately when necessary (within 24 hours)
• Professional, proactive demeanor

• Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence 

• Ability and willingness to travel to meetings, etc. including some overnight (>15%) required 

• Highly organized with excellent project management skills 

• Strong interpersonal skills 

• Excellent written and verbal communication skills 
• Strong computer literacy, including Word, Excel, and PowerPoint, and the ability to conduct web-based meetings