Business Excellence Manager

Business Excellence Manager
China - Shanghai APLICAR AHORA
ID de la oferta R-219724
País:
China - Shanghai
País: China - Beijing
Estado:
Flex Commuter / Hybrid
Fecha de publicación Jul. 03, 2025
CATEGORÍA DE EMPLEO: Compliance
Reporting to: China BET Lead
Role summary:
The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of third-party and other commercial programs (e.g., sponsorships, PSP, PAP, collaborations). This role ensures operational integrity by providing executional oversight, early-stage involvement, and cross-functional coordination to mitigate risks and uphold Amgen’s integrity culture.
Key Responsibilities
Oversight of Major Third-Party Programs
- Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning, in-progress checks, onsite reviews, and retrospective data analysis.
- Conduct in-field observations and real-time support for prioritized program types.
- Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary.
Funding Review Committee (FRC) Process Management
- Lead or support communications with Medical Associations and ensure timely documentation collection.
- Prepare and assess third-party program submissions for FRC review, advising on program value and compliance.
- Serve as Secretary for the Amgen China FRC, ensuring disciplined meeting operations and accurate documentation.
- Conduct periodic program reviews and field visits; escalate deviations as needed.
Data Analytics and Reporting
- Perform data analysis to reflect business effectiveness and identify potential risk indicators.
- Support compliance and business teams with insights for decision-making.
Local Process and System Ownership
- Act as business owner for local systems such as M360, Weesh, Meituan, Amber, HCO/Speaker Pools, HCP Validation, and WeCom.
- Provide operational guidance to RAEs on program planning and execution.
- Manage local process/system changes and ensure documentation compliance.
Must-Have Qualifications
- Bachelor’s degree or above.
- 5+ years of experience in pharmaceutical business operations, project management, or risk management.
- Familiarity with HCP/HCO-related programs and sponsorships.
- Strong compliance mindset and experience in risk mitigation.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience in process improvement and digitalization.
Preferred Qualifications
- Experience in a leadership or coordination role within cross-functional teams.
- Strong project management and multi-tasking capabilities.
- Expertise in training and consultation for third-party programs.
- Familiarity with program change processes and payment documentation.
- Analytical skills for dashboard and progress review.
- Problem-solving ability and escalation management.
- Fluency in English and Mandarin (written and spoken).
Professional Competencies
- High ethical standards and proactive risk management.
- Strong collaboration skills across functions.
- Excellent communication and presentation abilities.
- Adaptability in a fast-paced environment.
- Strong organizational and planning skills.
- Willingness to travel for program oversight and field activities.