Specialist IS Business System Analyst – Mobility Operations

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Business System Analyst - Mobility Operations

What you will do

Let’s do this. Let’s change the world. In this vital role you will manage key functions within the Mobility Operations team within Digital Workplace Experience (DWX) and support the operational management of our mobile end user technology capabilities in the US and globally.

This Specialist IS Business System Analyst role will be part of Amgen’s Customer Care & Experience (CCE) organization, whose primary mission is providing enhanced technology experience and increasing productivity and efficiency across Amgen’s global user base.

About the Role:

In this critical role, you will lead the management of mobility operations within Amgen’s Digital Workplace Experience (DWX) organization. As part of the Customer Care & Experience (CCE) team, your mission is to deliver seamless and secure mobile solutions that enhance productivity and the overall user experience for Amgen employees globally.

You will oversee U.S. wireless operations, manage a $30M Telecom Expense Management (TEM) portfolio across the U.S., Canada, and Puerto Rico, and drive mobile device lifecycle processes, mobile application lifecycle administration and innovations. The ideal candidate combines deep expertise in enterprise mobile platform and telecom management with a strong focus on user-centric solutions, governance, and vendor coordination.

Roles & Responsibilities:

Telecom Expense & Wireless Operations

• Lead operational and financial management of Amgen’s U.S., Puerto Rico, and Canada wireless services, overseeing a $30M TEM portfolio, including vendor contracts & relationships and governance of operational processes.
• Administer Tangoe TEMS platforms, ensuring accurate and timely invoice processing, contract compliance, and inventory governance.
• Manage forecasting, accruals, invoice lifecycle, and reporting in collaboration with finance, procurement, and vendor teams.
• Act as point of contact for U.S. wireless carriers and partners including Tangoe, CDW, and voice/data providers.

Mobile Application & MDM Management

• Oversee application lifecycle management within Jamf Pro, including purchase, configuration, testing, deployment, and access controls. Candidate’s primary (but not only) focus is application management, including configuration, purchasing, testing, and deployment of all applications on Amgen mobile
• Implement application restriction and policy enforcement strategies to ensure device security and compliance.
• Support new application enablement for emerging technologies (e.g., Vision Pro, Starlink, satellite phones) and manage exception processes.
• Provide support to business stakeholders, application owners, Executive Support team, and end users for mobile requirements while ensuring security, compliance, and operational sustainability.
• Includes new applications, new device types (Starlink, satellite phones, VisionPro), new processes and process exceptions.
• Guide US quarantine and legal hold processes for mobile devices, including automation, governance, and process improvements.

Operational & Strategic Oversight

• Supervise TEMS analyst and guide day-to-day operations aligned with business needs and service SLAs.
• Define and monitor key performance indicators (KPIs) to drive process improvements, service transparency, and governance.
• Support legal hold and device quarantine processes including automation and policy refinement.
• Partner with internal teams (e.g., Executive Support, Application Owners, InfoSec) to support mobile initiatives and resolve escalations.

Project & Process Management

• Lead or support the implementation of strategic mobility initiatives, including device lifecycle projects, vendor transitions, and service optimization efforts.
• Identify automation and efficiency opportunities across processes, improving user experience and service delivery.
• Document and maintain standard operating procedures (SOPs), change communications, and compliance documentation.
• Manage business-driven key performance indicators and corresponding governance processes ensuring operational sustainability and to drive continuous improvement and transparency with stakeholders.
• Domestic and International travel as needed.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years in related field

And Minimum of 2 years' experience leading people and matrixed global teams or programs, with a strong commitment to mentorship, team culture, and talent development.

Must Have Skills

Proven technical experience in:

• Mobile Device Management (MDM) administration and configuration – Jamf preferred; familiarity with Microsoft Intune a plus.
• Management of enterprise Apple ecosystems including Apple Business Manager, iOS configuration, app deployment, and MDM integration.
• Full mobile device lifecycle management from procurement to retirement, with strong process governance.
• Telecom Expense Management (TEM), ideally using platforms such as Tangoe.
• Experience in managing iOS devices at enterprise level, under secure environment.
• Experience in managing enterprise wireless carrier relationships, especially in US
• Strong skills in vendor and contractor management, including performance oversight, contract negotiation, and service governance.
• Experience in financial process management – accruals, forecasting, tracking actuals.
• Strong communication skills, with the ability to translate technical details for both technical and non-technical audiences across all organizational levels.
• Familiarity with Agile software development lifecycles; experience working in Agile/SAFe environments is a plus.
• Working knowledge of the ITIL framework and experience aligning service delivery with ITIL best practices.
• Highly developed problem-solving and analytical skills, with a data-driven approach to decision-making.
• Demonstrated success in fast-paced, dynamic environments, with the ability to manage competing priorities and drive initiatives to completion.

Nice to Have Skills:

• Knowledge of Tangoe services and platforms including:
• TEMs platforms such as IPV or Rivermind and related processes (Billing, Contract repository, Audit, Inventory modules)
• Tangoe Mobile and related processes (Mobile device life cycle, wireless spend)
• Knowledge of Amgen financial processes / tools (SAP, Ariba, PO process, A/P)
• Voice and data circuit lifecycle including provisioning, tracking of orders & inventory thru billing & decommissioning
• Strong data analytical skills, especially for TEMS / financial processes
• Solid Excel skills for data analyses
• Awareness of global variances in mobile processes
• Program / project management skills
• Track record of implementing changes effectively while balancing business / end user needs
• Knowledge of Amgen business needs (ie, Manufacturing, Sales, Executives)
• Knowledge of ITIL framework and ServiceNow

Soft Skills:

• Strong collaboration and communication skills.
• Ability to influence and collaborate with vendors.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.