Senior Manager – Marketing Operations

Role Summary

The Senior Manager, Marketing Operations will lead the development and execution of core marketing operations capabilities within Amgen India. This role is responsible for driving operational excellence, supporting general marketing operations enablement, and ensuring strategic coordination with GCC teams. The position plays a key role in scaling high-value marketing operations functions and supporting enterprise-wide initiatives.

Key Responsibilities

• Lead and manage marketing operations processes to support global brand and customer engagement teams.
• Oversee operations workflows including intake, localization, and deployment 
• Coordinate cross-functional workstreams to ensure alignment with enterprise priorities and timelines.
• Implement standard operating procedures and governance frameworks to ensure quality and compliance.
• Drive continuous improvement initiatives to enhance operational efficiency and stakeholder satisfaction.
• Build and lead a high-performing team, fostering a culture of accountability and collaboration.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field; advanced degree preferred.
• 12+ years of experience in marketing operations or related functions.
• 8+ years people management experience
• Proven experience managing cross-functional operations in a global matrixed organisation.
• Strong understanding of compliance, content workflows, and operational governance.
• Excellent communication, stakeholder management, and project leadership skills.

Preferred Attributes

• Demonstrated experience leading multiple operational workstreams across marketing enablement functions.
• Experience supporting large-scale insourcing or capability buildouts in global delivery centres.
• Ability to work across time zones and collaborate with global teams.