Employee Experience & Continuous Improvement Analyst (HR Systems & Processes)

Job Summary

We are looking for a motivated and detail-oriented employee experience & continuous improvement analyst to join our Human Resources team. This junior-level role supports the optimization of HR systems and processes, with the goal of enhancing the employee experience and improving operational efficiency. The ideal candidate is curious, proactive, and eager to contribute to process improvement initiatives, system enhancements, and data-driven decision-making.

Key Responsibilities

Employee experience support

• Assist in analyzing HR processes to identify opportunities for improving employee interactions and satisfaction.
• Help gather and organize employee feedback to identify pain points and recommend small-scale improvements.
• Support the creation and maintenance of HR tools and resources that are end user-friendly and aligned with employee needs.

Process improvement

• Participate in continuous improvement projects, including workshops or Kaizen events, to streamline workflows and eliminate inefficiencies.
• Support documentation of current and improved HR processes, ensuring clarity and consistency.
• Apply basic process improvement techniques and contribute ideas for making HR operations more effective.

HR systems & data support

• Support the implementation and enhancement of HR systems (e.g. Workday, ServiceNow) through testing, user support, and documentation.
• Monitor system performance and assist in resolving data quality or functionality issues in collaboration with HR Technology and DTI teams.
• Help prepare training materials and user guides to improve adoption and understanding of HR systems.

Cross-Functional Collaboration

• Work closely with regional/local HR teams and Centers of Excellence to understand their needs and assist with solutions.
• Collaborate with HR Technology and DTI teams to support ongoing system maintenance and compliance with global standards.
• Participate in projects related to HR system setup and process implementation for new business entities or regions.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
• 5-8 years of experience in HR operations, systems, or process improvement is preferred.
• Strong understanding of HR systems and data management concepts.
• Strong organizational skills and attention to detail.
• Good communication and teamwork skills; ability to work with stakeholders across functions.
• Interest in continuous improvement methodologies (Lean, Six Sigma, etc.); certification is a plus but not required.
• Demonstrated ability to lead cross-functional projects and apply continuous improvement methodologies.
• Demonstrates strategic agility, sets priorities in line with business requirements
• Drives for results; encourages decisions, processes and outcomes of the highest quality
• Flexible and well organized, with a good sense of priorities
• Leverages HR functional knowledge and continuously expanding business acumen
• Demonstrates project and issue management skills; uses a variety of techniques and methods to reach win/win solutions 
• Process and change management skills ;
• Strong interpersonal and communication skills ;
• Excellent analytical, project management (agile), and interpersonal communication skills.