Associate IS Bus Sys Analyst

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate IS Bus Sys Analyst

What you will do

Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting AI and Automation in the Product Complaint system on existing & future technologies. In this role, you are required to review and understand requirements, identify and present design options, build, test and deploy automation. You will also analyze and resolve issues with automation. Collaborate closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data.

Roles & Responsibilities:

• Design, develop and deploy automation to support GxP system
• Evaluate tasks for automation feasibility using RPA (UiPath), intelligent automation (GenAI) tools.
• Understand business processes and difficulties where automation can reduce effort, increase accuracy, or improve turnaround time.
• Collaborate with Technology Teams to develop test plans and scenarios to ensure robust validation of system updates, patches and new features
• Maintain User Stories and participate in backlog reviews with the development team
• Maintain detailed documentation of software designs, code, and development processes
• Collaborate with business analysts and senior developers to propose automation use cases backed by clear value and impact.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

• Bachelor’s degree and 0 to 3 years of Life Science/Biotechnology/Pharmacology/Information System experience OR
• Diploma and 4 to 7 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Preferred Qualifications:

Functional Skills

Must-Have Skills:

• Ability to design, develop, and maintain automation workflows using UiPath or other RPA tools (e.g., Automation Anywhere, Blue Prism).
• Knowledge of how RPA tools automate repetitive tasks, manage bot execution, handle exceptions, and log actions effectively.
• Experience with business analysis, writing user requirements and acceptance criteria in agile project management system (e.g., JIRA).
• Hands-on experience with the ITIL framework and methodologies like (Scrum).
• Experience in AI, ML, LLM & Python.
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control.

Good to Have

• Experience in HP ALM, JIRA, Visio and document management systems (e.g. Veeva)
• Experience with cloud platforms (e.g., AWS).
• Excellent problem-solving skills.
• Collaborative spirit and effective communication skills to seamlessly work in a multi-functional team.
• Experienced in managing GxP systems and implementing GxP projects
• Ability to explain technical concepts to non-technical clients

Soft Skills:

• Excellent analytical and solve skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals

Shift Information:

This position may require you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.