Customer Engagement & Analytics Sr. Associate

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Customer Engagement & Analytics Sr. Associate

What you will do

Let’s do this. Let’s change the world.

In this vital role, you will provide analytical, project management, and strategic support to the Sales and Marketing organization. You will analyze business performance data to generate actionable insights, support decision-making, and monitor outcomes through reports and dashboards.

Key Responsibilities:

CRM Management:

• Maintain and manage the Veeva CRM system, ensuring data accuracy, consistency, and integrity.

Data Analysis & Reporting:

• Analyze sales and marketing data to generate insights and performance reports that support business objectives.

Cross-Functional Collaboration:

• Partner with Brand Teams and In-Field Teams to develop tools and strategies that enhance customer engagement and field effectiveness.

Dashboard & Important Metric Development:

• Design and build dashboards and key performance indicators using data from multiple sources to monitor sales and market performance.

Business Planning Support:

• Actively contribute to business planning processes, including quarterly business reviews (QBRs), brand plan-of-action (POA) meetings, and strategic planning sessions.

Quota and Sales Incentive Management:

• Develop and implement sales incentive plans aligned with affiliate goals, global SOPs, and incentive committee guidelines.
• Maintain documentation for the incentive process, calculate monthly incentives, and monitor deviations that may impact sales forecasts or targets.
• Report and communicate sales quotas and performance results to relevant stakeholders on a regular basis.

What we expect of you

We are all different, but we all use our unique contributions to serve patients. The Senior Associate Business Analysis and Information professional we are looking for is a professional who must meet these qualifications:

Basic Qualifications:

Master’s degree

OR

Bachelor’s degree and 2 years of Business Analysis, Commercial Operations and/or Sales & Marketing Analysis experience

OR

Associate’s degree and 6 years of Business Analysis, Commercial Operations and/or Sales & Marketing Analysis experience

OR

High school diploma / GED and 8 years of Business Analysis, Commercial Operations and/or Sales & Marketing Analysis experience

Preferred Qualifications:

• Degree in Marketing, Business Administration and/or Statistics
• Experience in the biopharmaceutical industry, with solid understanding of sales and marketing processes in the healthcare sector.
• Proficiency in CRM systems (especially Veeva), Microsoft Excel, PowerPoint, and data visualization tools such as Tableau and Power BI.
• Previous experience and excellent understanding of customer engagement and customer capabilities
• Strong analytical and problem-solving skills, with hands-on experience in data analysis, reporting, and performance measurement.
• Excellent bilingual communication skills in Spanish and English, including written, verbal, and presentation capabilities.
• Advanced project management skills with the ability to manage multiple projects and priorities in a dynamic environment.
• Solid understanding of multi-channel marketing strategies and their application in commercial operations.
• Demonstrated ability to work collaboratively in cross-functional and multicultural teams.
• Prior experience in competitive intelligence, forecasting, and/or data reporting is highly desirable.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.