Specialist IS Engineer - Citrix

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Engineer – Citrix Virtualization Engineer

What you will do

Let’s do this. Let’s change the world. Amgen is seeking a Citrix Virtualization Engineer to manage, optimize, and support our Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix, combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V.

This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen’s mission-critical applications and end-user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions.

Key Responsibilities:

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance.
• Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler).
• Perform patching, updates, and system upgrades in line with enterprise change management policies.
• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration.
• Serve as the technical escalation point for Citrix-related issues within IT operations.
• Document all configurations, SOPs, and architecture decisions to support audits and operational continuity.
• Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives.
• Mentor support teams and transfer knowledge to ensure consistent support coverage.
• Monitor system alerts, identify systemic issues, and implement long-term corrective actions.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of Information Technology, Computer Science, or related field

OR

Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field

OR

Associate’s degree and 8 years of Information Technology, Computer Science, or related field

OR

High school diploma / GED and 10 years of Information Technology, Computer Science, or related field

Preferred Qualifications:

• 6-10 years of experience managing and supporting Citrix environments.
• Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture.
• Proficiency with Windows Server, Active Directory, and Group Policy.
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Strong analytical and troubleshooting skills for complex virtualization and connectivity issues.
• Experience implementing patch management, monitoring, and resiliency testing.
• Familiarity with security best practices for virtual environments.
• Excellent documentation and communication skills, especially in a global team structure.
• Passion for continuous improvement, automation, and operational excellence.
• Experience collaborating in regulated or GxP-compliant environments (preferred).

Certifications (Preferred):

• Citrix Certified Professional – Virtualization (CCP-V).
• Citrix Certified Professional – Networking (CCP-N).
• Microsoft Certified: Windows Server or Azure Administrator.
• VMware Certified Professional (VCP).

Soft Skills:

• Strong collaboration and stakeholder communication abilities.
• Ability to work independently and manage priorities effectively.
• Willingness to mentor others and build team capability.
• Committed to documentation, process rigor, and operational reliability.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.