Field Medical Excellence- Medical Capabilities Senior Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Medical Excellence - Medical Capabilities Senior Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will drive development, execution and implementation of solutions including system enhancements for Field Medical, process improvement or development solutions, technology delivery solutions and training development and delivery. The responsibilities of this role include but are not limited to:

• Ensuring standardization, training, quality and timely delivery across various Global Medical systems and analytics capabilities.
• Partners with Field Medical Excellence Lead to evaluate needs and co-create groundbreaking innovative vision and strategies, identify gaps and streamlining opportunities
• Drive the development and timely execution of Field Medical Excellence plans (annual goals, priorities, and road map)
• Provide subject matter expertise in the assessment & prioritization of changes, as well as for the business process and be a positive and strong change agent to continually seek out innovative ways to pragmatically expand digital capabilities and be viewed as a digital leader with the organization. Maintain pulse on the highly dynamic and fast-paced digital technologies and innovation industry; partner with technology companies to match capabilities with internal business needs.
• Identify program risks and implement and manage mitigation plans as needed (eg, budget, timelines) & effectively communicate to Leadership teams, develop standard processes for delivering digital solutions and ensure awareness and consistency of tactics and opportunities across the Medical.
• Oversight of team that manages CRM platform operations.
• Act as liaison with Digital Technology and Innovation team, vendor partners, and Veeva CRM.
• Identify process improvement opportunities and drive automation and self-service enablement where applicable.
• Proactively connect with all applicable teams across functions and geographies to ensure alignment and to seek opportunities for innovation and improvements.
• Accurately manage budget & deliver forecast

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of related industry experience

OR

Master’s degree and 4 years of related industry experience

OR

Bachelor’s degree and 6 years of related industry experience

OR

Associate’s degree and 10 years of related industry experience

OR

High school diploma / GED and 12 years of related industry experience

Preferred Qualifications:

• Advanced degree in life science, computer science, business, or related field

• 8+ years’ work experience in information technologies/information systems, analytics platforms and reporting technology and pharmaceutical industry

• Previous oversight of information system vendors

• Knowledge of pharmaceutical industry guidelines and legal/health system environment acumen

• Understands medical affairs, drug development and commercialization process

• Operations experience within a biotech, pharmaceutical or CRO company

• Toolsets/skills required to drive organizational change

• Finance and budget management experience

• Business process and systems management

• Knowledge of SOPs, good clinical practices, and regulatory requirements

• Strong understanding of principals of customer service as it applies to internal customers and external partners

• Strong understanding and experience in the use of performance management techniques, measures, problem solving and analytical thinking

• Advanced skills in application software and analytical development methodologies in a validated system environment

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.