CD&A - Director, Commercial Master Data Management

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

CD&A - Director, Commercial Master Data Management

What you will do

Let’s do this. Let’s change the world. As a member of the Data Strategy Leadership Team, the Director, Data Management, Commercial Master Data Management reports into the Executive Director, Data Strategy & Management. This leadership position is responsible for leading the Commercial Master Data Management Strategy, Stewardship and Governance program. This position will collaborate with Executives across Commercial and the Enterprise to find synergies and advise on Master Data Strategy. This leadership position will champion Amgen’s Connected Data capabilities, providing the foundation for Amgen’s robust connected HCP and Patient data assets, which are used to power business processes, insights, and decisions across the enterprise. Amgen’s Master Data platforms are critical business enablers, providing the single source of truth and data connectivity for essential business processes, including but not limited to Patient Services, Field Execution, Marketing Execution, Analytics, Government Reporting, and more.

Flexible Commuter role to Thousand Oaks, CA or Deerfield, IL office. You will work on-site a minimum of 3 days a week.

• Define and complete comprehensive Commercial Master Data Management Strategy across key domains - Provider, Payer, Product, Patient, and Consent – that support critical business capabilities across the Commercial organization and broader enterprise
• Develop and execute ongoing Governance program for all Master Data domains to optimize workflows, create timely and accurate data enrichment processes, and ensure compliance
• Collaborate with leaders and executives across Amgen functions including Commercial, CFoR, and other functional data leadership to identify synergies and integration points
• Oversee data negotiation and requirements gathering process for all new customers and product data sources
• Ensure compliant operations and processing of all master data assets, ensuring adherence to applicable local government regulations and Amgen privacy and compliance SOPs across all Master Data domains (Health Care Professionals, Health Care Organizations, Affiliations, Plan/Payer, Product, Patient and Consent)
• Oversee team accountable for all Master Data operational processes, data curation, and stewardship
• Establish and lead end to end Data Quality business processes and requirements across Commercial Core Systems (including MDM Systems and upstream and downstream interfaces)
• Cross- Functional leadership and collaboration for all MDM initiatives, including all US Commercial functions as well as other functions across the enterprise
• Collaborates with leadership team to understand industry trends; leads vendor evaluations to actively seek out new customer data assets that will enrich Amgen’s understanding of our customers and support analytics capabilities
• Ongoing vendor management, including large syndicated data suppliers of customer data
• Present to executive leadership on Master Data strategy, providing recommendations on how this data can be used to inform decisions
• Manage multi-million dollar budget
• Lead, motivate and inspire a growing team of 5 (Associate Director, Senior Manager, Managers, and Senior Associate), as well as large a outsourced team

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The data management professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of Data Management, Analytics, Sales and/or Marketing Operations, Value & Access, or a related field

OR

Master’s degree and 8 years of Data Management, Analytics, Sales and/or Marketing Operations, Value & Access, or a related field

OR

Bachelor’s degree and 10 years of Data Management, Analytics, Sales and/or Marketing Operations, Value & Access, or a related field

In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above

Preferred Qualifications:

• Drive succinct communication across collaborator teams, effectively translating business stakeholder requirements to IT partners to ensure high quality, timely, coordinated data assets
• Ability to evangelize, translate, and champion the value of Master Data to enable, integrate, and accelerate business critical capabilities across the enterprise
• Ability to lead and prioritize an aggressive set of Global deliveries each quarter, driving agile execution and continuous improvement
• Demonstrated prioritization, organizational and analytical skills and the ability to conceptualize and translate complex technical issues, processes, procedures or solutions
• Wide range of Analytics/Consultative Skillsets and Experience spanning across different data domains, technology solutions, and therapeutic areas
• Anticipate business needs and align data access and capability roadmap to deliver value and stay ahead of the pace of business
• Strong expertise and experience working with secondary data (IQVIA, MMIT, first party sources such as Field CRM, PSP/SP, Digital, etc.),
• Expertise with relevant data, analytics, and technology solutions (AWS/other cloud platforms, Databricks, Tableau, Python, R, etc.)
• Strong Oral, Written presentation skills, with ability to simplify complex concepts verbally or visually for collaborators and general audience
• Develop and nurture productive collaboration and partnership with cross-functional team
• Strong facilitation, negotiation, and conflict resolution skills
• Embody Growth mindset to explore and assess different / emerging applications, including and not limited to data and analytics solutions
• Consistent track record in identifying, retaining, and developing top talent required to build and sustain a diverse, hard-working team

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.