Business Excellence Manager

Role summary:

The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of commercial programs (e.g., speaker program, sponsorships, PSP, PAP, collaborations). This role ensures operational integrity by providing executional oversight, early-stage involvement, and cross-functional coordination to mitigate risks and uphold Amgen’s integrity culture.

Key Responsibilities

Oversight of key commercial activities, with focus on Third-Party Programs

• Partnering with cross-functions to ensure global and local policy smoothly landed into execution, meanwhile keep optimizing the effectiveness of policy & procedure.
• Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning, in-progress checks, onsite monitoring, and retrospective data analysis.
• Conduct in-field observations and real-time support for prioritized program types, ensure preventive risk management and contribute to business effectiveness through closing monitoring and communicating.
• Acting as business partners to dedicated business unions, foster business excellence & compliance culture through continuous training/communication.
• Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary.

Funding Review Committee (FRC) Process Management

• Lead or support communications with Medical Associations and ensure timely documentation collection.
• Prepare and assess third-party program submissions for FRC review, advising on program value and compliance.
• Serve as Secretary for the Amgen China FRC, ensuring disciplined meeting operations and accurate documentation.
• Conduct periodic program reviews and field visits; escalate deviations as needed.

Data Analytics and Reporting

• Perform periodical data analysis to reflect business effectiveness and keep monitoring on high risk & emerging area with mitigation action plan.
• Develop advanced tools or methodologies through data mining to enable business on risk management and business effectiveness control.
• Support compliance and business teams with insights for decision-making.

Local Process and System Ownership

• Act as business owner for local systems such as M360, Weesh, Meituan, Amber, HCO/Speaker Pools, HCP Validation, and WeCom.
• Provide operational guidance to RAEs on program planning and execution.
• Manage local process/system changes and ensure documentation compliance.
• Work with cross-functions to continuously optimize local process and procedure to

Must-Have Qualifications

• Bachelor’s degree or above.
• 8+ years of experience in pharmaceutical business operations, project management, or risk management.
• Familiarity with HCP/HCO-related programs and sponsorships.
• Strong compliance mindset and experience in risk mitigation.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience in process improvement and digitalization.

Preferred Qualifications

• Experience in a leadership or coordination role within cross-functional teams.
• Strong project management and multi-tasking capabilities.
• Expertise in training and consultation for third-party programs.
• Familiarity with program change processes and payment documentation.
• Analytical skills for dashboard and progress review.
• Problem-solving ability and escalation management.
• Fluency in English and Mandarin (written and spoken).

Professional Competencies

• High ethical standards and proactive risk management.
• Expertise in finance, auditing & monitoring, CICPA, ACCA, CIA is preferred.
• Strong collaboration skills across functions.
• Excellent communication and presentation abilities.
• Adaptability in a fast-paced environment.
• Strong organizational and planning skills.
• Willingness to travel for program oversight and field activities.