Workday Data Operations Manager

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.  

ABOUT THE ROLE

Role Description:

Amgen is seeking a Workday Data Operations Manager and the role will report to the Associate Director HR Technology.

The successful incumbent will have previous managerial experience with extensive experience with HR administration to provide support to staff, managers and key HR stakeholders as a member of our service delivery team.

Roles & Responsibilities:

• Lead, mentor, and develop team of Data Operations Analysts. Establish best practices and ensure consistent execution of HR data processes
• Act as the primary escalation point for complex Workday issues, providing guidance and timely resolution
• Oversee Workday mass transactions, EIB loads, data corrections and reporting activities to ensure accuracy, compliance, and confidentiality
• Perform regular audits and implement controls to maintain data integrity
• Monitor performance, stability, and reliability of Workday and related HR Systems
• Partner with HR and IT stakeholders to identify opportunities for process improvements and system enhancements
• Lead and participate in HR Technology projects and initiatives
• Ensure SLAs are met, and a positive user experience is delivered
• Maintain documentation, knowledgebases to support experience and scalability

Basic Qualifications and Experience:

• 5 years minimum experience in human resources with hands on experience with Workday
• 4 years’ experience managing an operations team that handles HR mass transactions 
• Master’s degree OR Bachelor’s degree and 5 years of HR IS experience

Functional Skills:

Must-Have Skills:

• Strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits
• Experience in creating and using Workday reports
• 5+ years’ experience in human resources and corporate service center supporting Workday
• 4+ year’s experience managing an operations team that handles HR mass transactions

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail
• Strong verbal, written communication and presentation skills
• Ability to work effectively with global, virtual teams
• Strong technical acumen, logic, judgement and decision-making
• Strong initiative and desire to learn and grow
• Ability to manage multiple priorities successfully
• Exemplary adherence to ethics, data privacy and compliance policies

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.