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Role Summary

The Global Demand Insights Manager plays a critical role in supporting Amgen’s Global Supply Chain organization by generating analytics, insights, and performance indicators that strengthen demand signal understanding, improve the consensus forecasting process and inform business decisions that ensure supply while optimizing cost.

This role will lead a team of Demand Insights and Analytics professionals within Amgen’s Capability Center with a focus on integrating global product-level forecasts, sales and marketing data with regional and country perspectives to identify trends and support country engagement leads in scenario planning to drive alignment between commercial expectations, supply strategies, and  the Integrated Business Planning (IBP) process.

The successful candidate will demonstrate strong analytical capability, deep knowledge of global demand planning systems, experience with people management and the ability to translate data into clear insights that enable proactive business action. 

Key Responsibilities

Global Demand Analysis & Insights

• Lead the generation of analytics and insights on global, regional, and country sales performance and forecasts across multiple levels of aggregation (e.g. Global Product, Regional Product, Demand Forecasting Unit).
• Identify trends, variances, and drivers impacting forecast performance, providing actionable recommendations to Country Engagement Leads and Commercial partners to inform the monthly consensus forecasting process.
• Translate complex global data into concise insights that inform the consensus forecast, business strategies and market discussions.

Demand Planning Systems & Processes

• Act as a subject matter expert on Amgen’s global demand planning systems, ensuring data integrity, process consistency, and optimal system utilization.
• Partner with system process owners and IT to enhance system capabilities, analytics automation, and visualization.
• Support integration of advanced analytics and statistical forecasting tools into the end-to-end demand planning process.

Statistical Forecasting & Scenario Planning

• Apply statistical forecasting methods to generate baselines, monitor performance, and assess accuracy across time horizons.
• Run opti/pessi scenario analyses to evaluate potential business risks and opportunities, supporting decision-making within the IBP process.
• Collaborate with Forecast Model Owners and Country Engagement Leads to assess scenario outcomes and recommend actions.

Performance Monitoring & Exception Management

• Generate and track KPIs that measure forecast accuracy, bias, and demand performance at global, regional, and country levels.
• Produce exception reports and insights to support country demand reviews, highlighting key areas for discussion and follow-up action.
• Maintain standardized performance reporting frameworks that enhance transparency and decision quality.

Leadership

• Lead and coach a team of demand insight and analytics professionals, fostering a culture of curiosity, accountability, and continuous improvement.
• Develop team capabilities in advanced analytics, data visualization, and forecasting science.
• Serve as a thought partner to senior leadership, shaping the strategic evolution of global demand insight practices.

Cross-Functional Collaboration

• Partner closely with Global, Regional, and Country Forecasting, Supply Chain, and Commercial teams to align demand insights with business objectives.
• Provide analytic support and insight generation for global and regional demand review forums.
• Collaborate with stakeholders across GCF, IBP, and Commercial Operations to evolve forecasting capability and maturity.

Basic Qualifications

• Bachelor’s degree in Business, Economics, Data Science, Supply Chain, Engineering, or a related quantitative field.
• 5+ years of experience in demand planning, forecasting, or commercial analytics within the pharmaceutical, biotech, or related industry.
• Proficiency with global demand planning systems (Anaplan, Kinaxis, SAP or equivalent).
• Demonstrated analytical expertise, including the ability to interpret large data sets and generate meaningful insights.
• Strong communication skills with the ability to translate analytics into business-relevant narratives for cross-functional stakeholders.

Preferred Qualifications

• Master’s degree in a quantitative, technical, or business discipline.
• Advanced understanding of statistical forecasting methodologies and predictive analytics.
• Experience supporting or leading within an Integrated Business Planning (IBP) environment.
• Familiarity with data visualization and analytics tools (e.g., Power BI, Tableau).
• Working knowledge of Python, R, or SQL for statistical analysis and automation.
• Proven ability to influence and partner effectively across regions and functions.

Key Performance Indicators

• Improvement in forecast accuracy and bias metrics across key global products.
• Timely delivery of actionable insights and exception analyses supporting IBP and demand review cycles.
• Stakeholder satisfaction with insight quality and impact.
• Enhancement of system capabilities and analytics processes supporting global forecasting excellence.

Our Commitment

At Amgen, we empower our teams to turn insights into impact. The Global Demand Insights Manager will play a pivotal role in connecting data, analytics, and business strategy — ensuring that every forecast informs meaningful action to better serve patients worldwide.