Role Description: This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen’s mission-critical applications and end-user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions. Attention to detail and a commitment to operational excellence are essential. Please note, this is an on-site role based in Hyderabad.

Roles & Responsibilities:

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance
• Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)
• Perform patching, updates, and system upgrades in line with enterprise change management policies
• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
• Serve as the technical escalation point for Citrix-related issues within IT operations
• Document all configurations, SOPs, and architecture decisions to support audits and operational continuity
• Automate administrative and operational tasks using PowerShell, Ansible and Citrix SDKs for provisioning, reporting, and cleanup
• Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives
• Mentor support teams and transfer knowledge to ensure consistent support coverage
• Monitor system alerts, identify systemic issues, and implement long-term corrective actions
• Configure Citrix NetScaler appliances and virtual instances
• Set up HA and failover mechanisms
• Manage SSL/TLS certificates and authentication
• Monitor performance using tools like Wireshark and NetScaler Console
• Troubleshoot connectivity and performance issues

Basic Qualifications and Experience:

• Bachelor's degree with 8+ years of experience OR
• Master’s degree with 4-6 years of experience OR
• Diploma with 10+ years of relevant experience

Functional Skills:

Must-Have Skills:

• 10+ years of experience in designing, managing, and supporting enterprise-scale Citrix environments, including hands-on expertise with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud administration and architecture
• Proficiency with Windows Server, Active Directory, and Group Policy
• Familiarity with virtualization platforms such as VMware or Hyper-V or AHV
• Expert in Core networking knowledge (TCP/IP, NAT, VLANs, VPNs)
• Expertise in NetScaler CLI/NITRO API and GUI
• Content switching, SSL offloading, and authentication integration
• Experience implementing patch management, monitoring, and resiliency testing
• Familiarity with security best practices for virtual environments
• Strong diagnostic and log analysis skills
• Strong Scripting Skills (PowerShell & Python)Familiarity with ITIL or incident management workflows
• Change management expertise
• Excellent troubleshooting and problem solving skills

Good-to-Have Skills:

• Analytical and problem-solving skills
• Excellent verbal and written communication
• Self-motivated with strong ownership mindset
• Collaboration and team-oriented work style
• Change management expertise
• Experience collaborating in regulated or GxP-compliant environments (preferred)
• Exposure to cloud environments (AWS, Azure)
• Interest in automation tools and infrastructure-as-code
• Knowledge of configuration management tools (Ansible, SSM or MECM)

Professional Certifications:

• Microsoft Certified or RHCE (preferred)
• ITIL Foundation (preferred)
• Citrix Certified Professional – Virtualization (CCP-V) (Mandatory)
• Citrix Certified Associate - Networking (CCP–N) (preferred)
• Microsoft Certified: Windows Server or Azure Administrator (preferred)
• VMware Certified Professional (VCP) (preferred)

Soft Skills:

• Detail-oriented and organized
• Effective communicator
• Ability to follow procedures accurately
• Ability to work in a fast-paced environment
• Willingness to learn and grow

Shift Information:
This position is required to be onsite and participate in 24/7 rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.