Role Description:
The Specialist IS Engineer is responsible for designing, developing, and maintaining software applications and solutions in Clinical Trial Operations & Site Engagement (CTOSE) product team that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers supporting Veeva – Vault Clinical Operations to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. 

Roles & Responsibilities:

• Take ownership of complex software projects from conception to deployment  

• Manage software delivery scope, risk, and timeline 

• Possesses strong rapid prototyping skills and can quickly translate concepts into working code 

• Provide technical guidance and mentorship to junior developers 

• Contribute to both front-end and back-end development using cloud technology 

• Develop innovative solution using generative AI technologies 

• Conduct code reviews to ensure code quality and adherence to best practices 

• Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations 

• Stay updated with the latest trends and advancements 

• Work closely with product team, business team, and other stakeholders 

• Design, develop, implement, and maintain Veeva – Vault Clinical Operations applications, including configurations, custom reports, interfaces, and enhancements 

• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications 

• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software 

• Work on integrating Veeva – Vault Clinical Operations applications with other systems and platforms to ensure seamless data flow and functionality 

• Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently 

• Design and implement systems and processes to improve the reliability, scalability, and performance of applications 

• Develop and maintain monitoring tools and dashboards to track system health, performance, and availability 

• Respond to and resolve incidents promptly, conducting root cause analysis and implementing preventive measures 

• Implement and maintain security measures to protect systems from unauthorized access and other threats 

Basic Qualifications and Experience:

• Doctorate Degree OR Master’s degree with 6-7 years of experience in Computer Science, IT or related field  OR  
• Bachelor’s degree with 8-10 years of experience in Computer Science, IT or related field  OR 

• Diploma with 11-12 years of experience in Computer Science, IT or related field  

Functional Skills:

Must-Have Skills:

• Experience with Veeva Clinical Operations vault applications, including Veeva configuration settings 

• Strong knowledge of information systems and network technologies  

• Strong understanding of software development methodologies, including Agile and Scrum 

• Experience with version control systems like Git 

• Strong understanding of cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes) 

Good-to-Have Skills:

• Experience with software DevOps CI/CD tools, such Git, Jenkins, Linux, and Shell Script   

• Experience working in an agile environment (i.e. user stories, iterative development, etc.)  
• Proficiency in programming languages such as Python, JavaScript or other programming languages

Professional Certifications:

• Veeva Vault platform (preferred)
  

Soft Skills:

• Excellent analytical and troubleshooting skills 

• Strong verbal and written communication skills 

• Ability to work effectively with global, virtual teams 

• High degree of initiative and self-motivation 

• Ability to manage multiple priorities successfully 

• Team-oriented, with a focus on achieving team goals 

• Strong presentation and public speaking skills