Senior Manager, Marketing & AI Automation

Job Description: AI Automation Lead

Location: Hyderabad, India

Department: Global Customer Capabilities –Innovation & Tech Workforce

Our Global Content Production group the mission to empower Amgen brands with a centralized, technology-driven Content Production capability. 

About the role:

As a Senior Manager on the Innovation & Tech Workforce team, you will lead a cross-functional team of AI Automation Leads to drive the transformation of marketing capabilities through innovation, automation, and scalable solutions. In this strategic role, you’llbe responsible for delivering high-impact, cost-effective support that accelerates the deployment of next-generation marketing capabilitiesfrom process enhancements to intelligent customer experiences. You'll play a key role in bridging innovation with execution, ensuring alignment with internal expectations, operational efficiency, and brand consistency across the enterprise.

This high-impact role is central to shaping our digital marketing strategy, enhancing operational efficiency, and delivering seamless, scalable, and compliant marketingcapabilities.

Key Responsibilities:

Team Leadership and Capability continuous improvement 

• Analyze customer behavior, industry benchmarks, and technology adoption to inform marketing playbooks and innovation roadmaps

• Help drive Innovation & Automation through leading the design and implementation of AI-powered marketing solutions, including GenAI and Agentic frameworks, with a focus on automation, personalization, and data-driven decision-making

• Evaluate and improve how marketers engage with customers, focusing on campaign execution, engagement models, and measurable outcomes

• Lead, manage, and mentor a team of AI Automation leads, fostering a high-performing and collaborative culture

• Partner cross-functionally to turn insights and emerging technologies into scalable initiatives, while evolving ways of working through co-creation, best practices, and agile execution

• Be a catalyst for change by helping champion bold ideas, pushing conventional boundaries, and contributing a strong point of view on the evolving role of marketing

Cross-Functional Collaboration

• Collaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities (GCC), and Technology stakeholders on initiatives impactinginternal GCC processes and operations and net-new marketing AI capabilities.

• Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams, actively driving client satisfaction and capability enhancements.

• Client Satisfaction, Quality Assurance & Stakeholder Communication

• Enhance client satisfaction by proactively identifying issues, escalating urgent needs, and communicating key insights and opportunities to GCC leadership

Qualifications & Skills:

Skills:

• Ability to contextualize emerging technologies within broader business and marketing goals; skilled in scenario planning and long-term capability building

• Able to clearly articulate future-state visions and influence diverse stakeholders across technical and commercial domains

• Advanced AI Literacy of GenAI, LLMs, and the Agentic framework (e.g., building and integrating intelligent agents into marketing ecosystems)

• Knowledge of modern marketing execution models, Martech stacks, campaign workflows, and evolving marketer behaviors

• Industry Awarenesswith how leading organizations are shaping their future marketing functions and technology investments

• Skilled in synthesizing insights to drive impactful decisions, with a proven ability to solve complex problems through innovative, non-traditional approaches

Basic Qualifications:

• Master's degree OR Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or related field with 12+ years of project management or client-facing experience, preferably in pharmaceutical marketing agency services or global content production operations.

• Advanced project management and organizational abilities.

• Technical knowledge of content creation processes and operations

• Excellent oral and written communication skills.

• Comfortable engaging and presenting to both technical and business stakeholders;

• Active and empathetic listener who excels at establishing and building relationships across large, cross-functional teams

Preferred Experience:

• Experience in the pharmaceutical or healthcare sector.

• Familiarity or expertise with Agentic frameworks, AI Agents, Foundational Models (LLMs), RAG architecture, AWS Cloud Infrastructure, Databricks, Salesforce Data and Marketing Cloud, and Tableau