Senior Associate – Strategic Planning & Operations, AI & Digital Enablement

Job Description

Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.

We are seeking a Senior Associate, Strategic Planning & Operations, to join the Center for Observational Research (CfOR). This role will work with other Amgen functional teams to oversee and drive execution of CfOR’s operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality with compliance. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives.

Key Responsibilities

• Support end-to-end operational workflows/ automate tools and standardise process maps / SOPs to improve efficiency in CfOR operational process such as budget management, contracting,dashboard management and project management/ PMO office.
• Driving AI-enabled operational transformation to enhance efficiency in compliance process, budget tracking, and decision-making across global CfOR programs
• Project management including project planning, governance tracking, milestone management, Vendor onboarding, risk/issue tracking, and stakeholder reporting
• SharePoint creation & maintenance experience in content governance, coding experience to enable effective collaboration and efficient document control.
• undefinedAI & Digital / technological Enablement:Develop AI chatbots / apps/ migrate available processes to new technology/ tools based on organizational requirementsApplied generative AI tools to improve productivity in documentation and operationsIdentify automation opportunities to reduce manual effort and standardize workflowsCreating dashboards of operational processesDrove adoption and migration of digital tools (Smartsheet, MS tools, Teams, SharePoint, Miro, lucid) for collaboration and trackingExperienced in applying AI, automation, dashboarding, and digital tools to improve operational efficiency, reduce manual effort, and strengthen project execution. Hands-on exposure includes using ChatGPT, Microsoft Copilot, custom GPTs and AI agents for documentation, summaries, SOP guidance, knowledge search and decision support; Python, basic SQL, Excel VBA/macros and Power Query for data cleaning, reporting automation and workflow utilities; and Power Automate, APIs, webhooks and RPA tools to automate notifications, approvals and manual handoffs.Operational Excellence & Process Optimization:Automate / standardize end-to-end workflows & process maps to improve efficiency in CFOR operational processDrive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory, compliance and organizational requirements.Ensure quality, compliance, and alignment with global operational standardsStrong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document controlExperienced in building operational trackers, forms, dashboards and reports using Power BI, Excel, Smartsheet, SharePoint Lists and Power Apps to monitor KPIs, study milestones, resource utilization, budgets, contracts and project performance.undefinedProject Management OfficeDemonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting, ensuring timely delivery, quality, and alignment with business priorities.Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and improve project visibility and execution tracking.Data, Reporting & Dashboarding:Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization, and key KPIsDelivered actionable insights through data analysis and reporting to support leadership decision-makingBasic Qualifications:Bachelor’s degree with 8+ years of Clinical / Scientific Operations experience OR Master’s degree and 5+ years of Scientific or Operations experience Pharma/ Healthcare degree with application of technology/ AI knowledge expertise, advanced excel knowledge, dashboard creation for reporting, and decision support.  Preferred

Qualifications/Skills:

• Minimum of 6 years of project management experience, with +4 years in pharma/biotech and cross-functional environmentsHands-on experience with developing technological tools, automate processes,PMO office, and working in regulated document management systemsDrive AI-enabled operational transformation to enhance efficiency in CFoR operational processDemonstrated proficiency & adaptability with related software tools (Coding, Python, ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.)Quick learner with strong analytical skills and adaptability to new tools and conceptsDemonstrates autonomy and reliability in managing tasks and contributing to team goalsHighly organized, with the ability to prioritize and deliver on projects independently or collaborativelyEffective communicator with strong written, verbal, and presentation abilitiesBuilds positive relationships and fosters collaboration with a proactive, “can-do” attitudeFamiliarity with drug commercialization & business practices