O-US Omnichannel Integration Manager JAPAC – (L5)

Role Summary / Purpose

The O-US Omnichannel Integration Manager – JAPAC supports the execution of the O-US integration model within the JAPAC region by establishing strong regional governance, creating roadmap transparency, and consolidating market needs into structured regional input.
Reporting to the O-US Omnichannel Integration Lead, this role ensures that JAPAC business requirements are clearly captured, prioritized with regional leadership, and translated into structured input for global capability development.
The role operationalizes the O-US GCCI operating model within JAPAC and supports the application of the O-US omnichannel vision and operating model at regional level.

What You Will Do

JAPAC Regional Governance & Roadmap

•    Build and maintain a structured JAPAC network to ensure clear communication, alignment, and engagement across markets.
•    Together with O-US Transformation Lead, create transparency on global roadmap developments by communicating upcoming capabilities, timelines, and execution implications to JAPAC markets.
•    Increase awareness across JAPAC markets on what is coming, when, and how it impacts local execution.
•    Consolidate JAPAC market business needs into structured regional requirement summaries.
•    Support prioritization discussions with JAPAC leadership.
•    Ensure consistency in how regional inputs are documented and articulated.

Omnichannel Application & Operating Model Alignment (Regional Scope)

•    Support the application of the O-US omnichannel vision and operating model within JAPAC.
•    Ensure regional omnichannel execution aligns with O-US omnichannel strategy and  recommend process improvements within the JAPAC governance structure.
•    Provide structured feedback to the O-US Omnichannel Integration Lead on regional challenges and improvement opportunities.
•    Drive coherence in JAPAC across Campaign Excellence, Content Execution, Web, Field Excellence, Platforms, and Data & Analytics.

Global GCCI Interface & Alignment – JAPAC Focus

•    Serve as the primary regional coordination point between JAPAC markets and global capability teams via the O-US Omnichannel Integration Lead.
•    Translate global roadmap updates into clear regional implications and readiness actions.
•    Provide structured updates to markets on capability developments, timelines, and required preparation.
•    Escalate regional feedback, concerns, and gaps through the O-US Omnichannel Integration Lead to global capability teams.
•    Track capability requests, timelines, and status relevant to JAPAC markets to ensure alignment and follow-up.

Authority

•    Operational accountability for JAPAC capability consolidation, communication, and readiness processes.
•    Influence on regional prioritization recommendations.
•    Authority to recommend governance and process improvements within JAPAC scope.
•    Escalation of strategic issues through the O-US Omnichannel Integration Lead.

General Leadership Expectations

As a Level 5 leader at Amgen, you:
•    Execute established operating models and governance processes within defined scope.
•    Improve operational efficiency and clarity within the JAPAC region.
•    Provide structured guidance to regional stakeholders.
•    Build collaborative relationships across regional and global teams.
•    Demonstrate strong execution discipline and attention to detail.

Qualifications & Experience

•    Minimum of 4-6 years of experience in marketing operations, process management, or business excellence within the pharmaceutical or related industry.
•    Bachelor’s degree required; Master’s degree preferred.
•    Strong operational and organizational skills with the ability to manage multiple stakeholders and timelines
•    Experience working with regional affiliates in a global organization
•    Ability to translate business needs into structured documentation
•    Experience supporting cross-functional initiatives in matrix environments
•    Solid understanding of integrated customer engagement and capability deployment
•    Strong communication skills, particularly in coordinating between regional and global teams
•    Ability to identify process inefficiencies and recommend practical improvements
•    Experience operating in fast-paced, evolving organizational environments