Manager, I2S & AP Regulatory Reporting

Manager, Invoice to Settle Operations (1 FTE – AIN) 

The Manager, Invoice to Settle Operations will serve as the on-the-ground leader of the Invoice to Settle (I2S) operational team based in Amgen India (Hyderabad), with operational accountability for a four-person team spanning three core I2S towers: invoice processing, global payments, and statement reconciliation.  This is an integral role that combines daily operations management, people leadership, and partnership with global I2S function owners.   

The manager owns local execution, team performance, and stakeholder experience, while operating within a matrixed model: the global function owners set process standards, tooling direction, and priorities for their respective towers in collaboration with this role. The Manager, I2S Operations will ensure consistent delivery, coaching, and capacity allocation across the team. 

The Manager will serve as the on-the-ground leader of the Invoice to Settle (I2S) operational team based in Amgen India (Hyderabad), with operational accountability for a four-person team spanning three core I2S towers: invoice processing, global payments, and statement reconciliation.  This role will also support AP Regulatory Reporting activity across the enterprise, with a particular focus on withholding tax and unclaimed property. This is an integral role that combines daily operations management, people leadership, and partnership with global I2S function owners.  

Key Responsibilities 

Team Leadership and Development

• Directly manage four senior associates across invoice processing (1), global payments (1), and statement reconciliation (2). 

• Set daily, weekly, and monthly priorities; conduct regular 1:1s, performance reviews, and career development conversations. 

• Onboard new team members, build training plans, and maintain documented desk procedures across all functional areas. 

• Foster a culture of ownership, quality, and continuous improvement. 

• In collaboration with BPO and global functional owners, manage capacity, leave coverage, cross-training, and backup arrangements to ensure business continuity. 

Operational Delivery

• Ensure timely and accurate execution across all three towers: invoice posting (via SAP), global payments (via SAP), and vendor statement reconciliation (via SAP and Xelix) 

• Monitor daily queues, exception volumes, SLAs, and quality scores; intervene to clear roadblocks and reallocate work as necessary. 

• Serve as the local escalation point for operational issues; partner with global function owners on more complex or recurring issues. 

• Collaborate with Center of Excellence (COE) team to maintain local control environment: SOX evidence, segregation of duties, approval matrices, and audit readiness. 

• Work collaboratively with internal and external stakeholders to support local regulatory reporting requirements across the enterprise. 

Matrix Partnership with Global Function Owners

• Partner closely with global AP/invoice processing, global payments, and statements & reconciliation functional leads to ensure alignment on priorities, performance expectations, and program execution. 

• Translate global standards, SOPs, and KPI expectations into day-to-day execution for the AIN operational team. 

• Surface local insights, risks, and improvement ideas back to the global function owners and Global I2S Lead.   

Reporting, Metrics, and Continuous Improvement

• Collaborate with internal stakeholders to enhance and review dashboards covering productivity, quality, SLA attainment, and exception aging across the towers. 

• Identify automation and process improvement opportunities, partnering with global leadership and DTI team on prioritization and rollout. 

• Support month-end and quarter-end close activities relevant to accounting’s balance sheet reviews. 

• Contribute to global GPO transformation initiatives, including system upgrades, AI tool implementations, and policy updates. 

Key Competencies 

• Bias for action and continuous improvement 

• Curiosity, integrity, and strong control mindset 

• Data-driven decision making 

• Matrixed stakeholder management 

• Operational rigor and SLA discipline  

• People leadership and team development