Manager, External Workforce

At Amgen, every challenge is an opportunity. And every opportunity brings the potential to change lives. Our shared mission—to serve patients—has driven our status as one of the world’s preeminent biotechnology companies, reaching over millions of patients worldwide. Leverage your high-level expertise to lead and forge partnerships that advance the biotechnical and biopharmaceutical science that can turn the tide of serious, life-interrupting illnesses.

Live

What you will do

The External Workforce Manager is responsible for supporting the management and coordination of the organization's external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers. This role ensures compliance with company policies, legal requirements, and contractual obligations while supporting operational efficiency and workforce agility.

Key Responsibilities Include:

• Vendor & Partner Management
  • Manage relationships with, Managed Service Providers (MSPs), Vendor Management System (VMS) and other external workforce suppliers
  • Evaluate vendor performance and negotiate terms as necessary
• Program Management
  • Administer the contingent workforce program, ensuring visibility, control, and cost-efficiency.
  • Maintain accurate data and reporting through Vendor Management Systems (VMS) or similar platforms.
  • Manage projects by leveraging strong organizational skills, goal-setting, and planning in structured environment.
  • Support with ad-hoc project activities, including Project Management, Change and Communications, and Training. 
• Systems & Tools
  • Demonstrate deep expertise in VMS/SAP Fieldglass. Understand system integrations between Fieldglass, Workday, ServiceNow, and related enterprise platforms.
  • Ability to Identify and resolve system, workflow, and integration issues in collaboration with Product, HRIS, and IT teams.
  • Assist in UATs for testing and enhancements and drive continuous improvement across External Workforce operations.
• Compliance & Risk Mitigation
  • Ensure all external engagements comply with labor laws, classification rules (e.g., IC vs. W-2), and internal policies.
  • Collaborate with Legal and HR to manage co-employment risks.

• Stakeholder Collaboration
  • Partner with hiring managers to assess needs and recommend the best sourcing models.
  • Provide training and guidance on external workforce policies and tools.
• Compliance & Documentation:
  • Monitor and enforce compliance with company policies, legal regulations, and labor laws for external workforce members.
  • Map end-to-end external workforce operational processes and create clear process documentation and user guides.

Win
What we expect from you.

• Master's degree in Human Resources, Business Administration, or related field.
• 9+ years of professional experience, with at least 5+ years in External Workforce management, HR operations, Procurement, or workforce governance.
• Strong understanding of contingent workforce models, vendor management, and labor regulations.
• Proficiency with HR software, preferably Workday and Vendor Management System (VMS) Fieldglass, Excel, and reporting tools such as Alteryx.
• Experience developing process documentation & operational playbooks
• Experience working across geographies and cultures in a large scale matrixed global organization.
• Experience in change management or program management.
• Experience or interest in leveraging automation or AI-powered tools in HR operations is a plus.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Excellent communication, negotiation, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of labor laws, contracts, and compliance requirements.
• Excellent organizational, time-management and communication skills (written and verbal).
• Attention to detail and problem-solving ability.
• Ability to work independently and in a team environment
• Proactive, flexible, and adaptable

Thrive 
What you can expect from us. 

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.