Data Management Mgr

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The Manager will report into the Senior Manager, Patient Data Management at our Innovation Center in India.  This individual will manage Amgen’s patient data assets (e.g., data generated from Patient Support Programs and Specialty Pharmacy patient data contracts) and partner with other colleagues across the globe. This includes executing solutions to compliantly connect patient data assets that will serve as the foundation for driving patient journey analytics that inform enhanced patient experiences. This position is responsible for executing cross-functional processes, SOPs (Standard Operating Procedure), and governance to ensure secure and appropriate access to these sensitive data sets. This individual will partner with Patient Access, IS, and Commercial teams and with multiple external vendors to support patient data aggregation, integration, and ongoing operations.

Roles & Responsibilities:

• Gather data requirements for onboarding of new patient support programs, specialty pharmacy and other patient data sources
• Implement end-to-end data curation processes for Amgen’s new and existing PSP (Patient Support Programs) and SP (Specialty Pharmacies) data sources
• Implement linking of first- and third-party patient data assets to enable longitudinal analytics across the patient journey (e.g., across SPP, Hub, and Syndicated data sets)
• Lead all aspects of day-to-day patient data operations for multiple brands supported by this role including the daily management of data aggregation vendor activities
• Respond and resolve data inquiries from cross-functional stakeholders
• Identify data issues across data sources, ensure checks are implemented and monitor data quality
• Ensure compliant processing and management of patient level data assets in adherence to all Amgen Privacy and Compliance SOPs
• Enforce data governance for patient data assets through data access management and business approval processes

Basic Qualifications and Experience:

• Master’s degree and 4 to 6 years of data management experience OR
• Bachelor’s degree and 8 to 10 years of relevant data management experience
• Proven experience in working in global teams and across time zones and cultures
• Proven experience in working in Product teams and delivering high quality solution in adherence with established processes
• Strong stakeholder management and communication skills.
• Excellent English oral and written communication.
  

Functional Skills:

Must-Have Skills:

• Experience in Data Management, Analytics, Sales and/or Marketing Operations, Value & Access, or a related field
• Direct experience in analyzing large data sets and translating data into information and insights
• Experience with data, analytics, and technology solutions (AWS/other cloud platforms, SQL, Databricks, Tableau, SAS, Python, R, etc.)
• Ability to effectively translate business stakeholder requirements to IT partners to ensure high quality, timely, integrated data assets
• Deliver prioritized data deliverables through agile execution and continuous improvement
• Demonstrated self-starter, ability to work under limited supervision
• Strong interpersonal skills, active listening, and relationship management skills
• Strong vendor management skills
• Prior experience in executing in major data transformation projects with global teams, including core teams located in India.

Good-to-Have Skills:

• Experience working in the life sciences commercial data domain space, ideally in the areas of Data Platforms and Patient Data.
• Experience working with patient level datasets including first party sources such as Patient Support Programs & Specialty Pharmacies, Syndicated Sales & Claims data sources, Digital data sources, etc.
• Quick learning agility to understand new concepts such as our end-to-end Commercial data flows to identify and remediate interdependencies.

• Understanding of the syndicated commercial data sets and use cases
• Worked in multinational settings with teams from different countries.
• Basic understanding of compliance and data privacy requirements.
• Familiarity with and application of Scaled Agile Framework (SAFe).
  

Soft Skills:

• Exceptional collaboration and communication skills.
• Strong data & analytics/critical-thinking and decision-making abilities.
• Able to perform well in a fast-paced, changing environment.
• Strong oral, written, and presentation skills, with the ability to articulate complex concepts and controversial findings clearly and compellingly.