Associate IS/Technology Business Analyst

ABOUT AMGEN WORLDWIDE

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

Let’s do this. Let’s change the world. In this vital role you will play a key role in successfully managing the engagement model between Amgen's Technology organization and Global Commercial Operations. We are seeking a highly skilled and experienced Specialist IS Business Analyst with a passion for innovation and a collaborative working style that partners effectively with business and technology leaders. Are you interested in being a part of a team that consistently delivers business value in an agile model using technologies such as AWS, Databricks, and Airflow? Come join our team!

Roles & Responsibilities:

• Collaborate with Business SMEs, Data Engineers and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals on the Conversational AI product team
• Become a subject matter expert in Conversational AI technology capabilities by researching, deploying, and sustaining features built according to Amgen’s Quality System
• Lead the voice of the customer assessment to define business processes and product needs 
• Work with Product Managers and customers to define scope and value for new developments 
• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog 
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs 
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team 
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog 
• Ensure Acceptance Criteria and Definition of Done are well-defined 
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs 
• Develop and execute effective product demonstrations for internal and external stakeholders 
• Maintain accurate documentation of configurations, processes, and changes 
• Understand end-to-end data pipeline design and dataflows 
• Utilize knowledge of data structures to diagnose data issues for resolution by data engineering team 
• Execute and monitor performance of Extract, Transform, and Load (ETL) jobs 

Basic Qualifications and Experience:

• Bachelor’s degree with 2 - 6 years of experience in Information Systems
• Experience with writing user requirements and acceptance criteria
• Proven analytical, data-driven problem-solving skills
• Proven excellence in interpersonal skills, multitasking, persuasion, negotiation of critical   issues, a strong attention to detail, and understanding of business complexity.
• Affinity to work in a DevOps environment and Agile mind set
• Ability to work in a team environment, effectively interacting with others
• Ability to meet deadlines and schedules and be accountable

• Functional Skills:

Must-Have Skills

• Excellent problem-solving skills and a passion for tackling complex challenges in for AI-driven technologies
• Experience with Agile software development methodologies (Scrum) 
• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity 
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA  
• Experience in managing product features for PI planning and developing product roadmaps and user journeys

Good-to-Have Skills:

• Demonstrated expertise in data and analytics and related technology concepts 
• Understanding of data and analytics software systems strategy, governance, and infrastructure 
• Familiarity with low-code, no-code test automation software 
• Technical thought leadership 
• Able to communicate technical or complex subject matters in business terms 
• Jira Align experience 
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology 

Soft Skills:

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills 

Technical Skills:

• Experience with cloud-based data technologies (e.g., Databricks, Redshift, S3 buckets) 

• AWS (similar cloud-based platforms)  
• Experience with design patterns, data structures, test-driven development
• Knowledge of NLP techniques for text analysis and sentiment analysis

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.