3DEXPERIENCE SaaS PLM Administrator

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The 3DEXPERIENCE SaaS PLM Administrator & CI/CD Engineer role is responsible for administering, configuring, and supporting the Dassault Systems 3DEXPERIENCE (3DS) SaaS platform, with a strong focus on configuration management, deployment automation, and release coordination. This position requires a solid understanding of the 3DEXPERIENCE platform administration model in SaaS environments and hands-on capability to enable and manage CI/CD pipelines that support controlled and repeatable deployments.

The role works closely with PLM architects, developers, and business stakeholders to ensure stable platform operations and smooth promotion of configurations across development, test, and production environments. Key responsibilities include tenant administration, platform configuration management, enabling CI/CD automation, and coordinating releases to ensure configurations are promoted in a controlled manner across DEV, TEST, and PROD tenants. While this role does not require full-scale DevOps expertise, it requires strong CI/CD automation skills and the ability to support reliable deployments and ongoing platform stability for PLM capabilities.

Roles & Responsibilities:

• Configure, manage, and optimize CI/CD pipelines for the 3DEXPERIENCE SaaS PLM platform within a SaaS environment using several tools and techniques
• Ensure CI/CD pipelines are aligned with PLM release schedules, configuration management processes, and project delivery requirements.
• Finalize PLM release pipelines and create comprehensive Release Project Plans in Smartsheet to track milestones, dependencies, risks, and deployment timelines.
• Drive end-to-end PLM release activities from planning through production deployment, ensuring timely execution and coordination across all stakeholders.
• Collaborate with business, development, testing, validation, infrastructure, and Dassault teams to ensure GxP validation requirements are met throughout the release lifecycle.
• Develop and maintain PLM release plans, process flows, and deployment roadmaps in Miro for clear cross-functional visibility and execution tracking.
• Coordinate with PLM development and testing teams to define and align SLAs for each activity, as applicable to the GxP validation process.
• Set up and maintain PLM infrastructure for automated code builds, testing, and deployments across development, test, and production environments.
• Provision AWS cloud infrastructure, including EC2 instances and S3 buckets, based on project and environment requirements.
• Manage installation, configuration, and upgrade of third-party software components required for project delivery and platform support.
• Resolve PLM deployment, configuration, and environment issues by working closely with internal IT teams, Dassault teams, and external vendors.
• Identify, track, and remediate PLM infrastructure and application vulnerabilities in collaboration with multiple IT teams and external service providers.
• Manage access control and license utilization for PLM non-production environments during development and validation phases.
• Generate on-demand reports on SaaS PLM license availability and usage to support planning, governance, and operational decision-making.
• Apply knowledge of Linux and Windows Server administration to troubleshoot software compatibility, environment stability, and deployment-related issues.
• Support computerized system validation activities with strong understanding of CSV, GxP documentation, and compliance requirements.
• Ensure all PLM release and deployment activities are properly documented and executed in accordance with quality, compliance, and organizational standards.

Basic Qualifications and Experience:

• Master’s/Bachelor’s degree with 6-9 years of experience in Computer Science, IT or related field.

Must Have Skills

Technical Skills

• Strong hands-on experience with 3DEXPERIENCE SaaS PLM platform and configuration management processes
• Strong expertise in PLM Platform Administration with focus on CI/CD pipeline configuration, management, and release deployment
• Hands-on experience with GitLab for build, test, deployment, and release pipeline management
• Strong experience in AWS Cloud, especially provisioning and managing EC2 instances, Load Balancers, ACM and S3 buckets
• Experience in cloud infrastructure management for development, test, validation, and production environments
• Good working knowledge of Linux and Windows Server administration to troubleshoot software compatibility and environment issues
• Experience in installation, configuration, and upgrade of third-party softwares.
• Experience in identifying and coordinating resolution of security vulnerabilities with internal IT teams and external vendors
• Ability to generate license availability and usage reports from SaaS PLM systems

Validation / Compliance Skills

• Strong understanding of Computerized System Validation (CSV)
• Demonstrated experience in GxP documentation and compliance-driven release processes
• Ability to ensure release and deployment activities meet GxP validation requirements
• Experience in coordinating release activities with development, testing, infrastructure, and validation stakeholders in regulated environments

Release Management Skills

• Strong experience in release management from planning through production deployment
• Expertise in creating and managing Release Project Plans
• Expertise in preparing release plans, workflows, and process drafts
• Ability to drive release execution by collaborating with multiple stakeholders and tracking milestones, dependencies, risks, and timelines
• Experience in aligning SLAs across development, testing, and validation teams for project execution

Collaboration / Functional Skills

• Strong stakeholder coordination and communication skills across development, testing, infrastructure, quality, validation, Dassault teams, IT teams, and vendors
• Strong problem-solving skills for release, deployment, configuration, and environment-related issues
• Ability to manage non-production environment access and license usage during development and validation phases

Good to Have Skills

• Experience working in regulated industries such as pharmaceuticals, life sciences, or medical devices
• Familiarity with release governance, change control, and audit readiness processes
• Experience in preparing dashboards, metrics, and management reports for release status and license utilization
• Experience working with external vendors and enterprise IT teams for incident resolution and remediation
• Experience with scripting and automation tools (e.g., PowerShell, Bash)

Professional Certifications

• 3DEXPERIENCE Collaborative Business & Industry Innovator – Professional
• SAFe Practitioner

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

Shift Information:

This position requires you to work at a time that overlaps with US and Europe business hours. Candidates must be willing and able to work during evening or night, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.