Business Resilience Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Business Resilience Manager

What you will do

Let’s do this! Let’s change the world!

In this vital role, you will lead the Business Resiliency program for Amgen North Carolina (ANC). Business Resilience aims to identify, understand, and reduce the risks of business disruptions, to respond quickly and safely to any events that affect our staff or assets, and to restore and resume our critical business operations as soon as possible across all Amgen sites and functions.

The program consists of five disciplines that help the company prepare for and respond to various risks and disruptions: Risk Management, Emergency Management, Crisis Management, Business Continuity and Disaster Recovery. It defines the requirements, framework, and governance, and provides resources and tools to support functions, locations, and regions. This position reports to the Director of Business Performance in Amgen North Carolina.

Program Management:

• Establishing a governance structure for strategic planning and execution of all Business Resilience elements, including identification and assessment of risk, tracking of mitigation actions, maintenance of strategic plans, and monitoring of overall program health, in compliance with policy, standards, and procedures.

• Developing overarching plans, checklists, trainings, exercises, and program health metrics.

• Representing ANC at the Operations Business Resiliency Network.

• Liaising with Global Security, Global Business Continuity (BC), Environmental Health, Safety & Sustainability, Site Leadership, Critical Business Units, Integrated Service Providers (ISP), and other stakeholders. Coordinating with the Digital Technologies and Innovation team on Disaster Recovery.

• Developing relationships with external partners and stakeholders at a local and state level such as emergency management agencies, utilities, and critical recovery service providers.

• Providing training to team members to sustain bench strength in key response positions.

• Facilitating tabletop and full-scale site exercises, and incorporating lessons learned.

• Developing tools and reports for effective monitoring of Business Resiliency

• Extending oversight of the program elements to our network of key suppliers and service providers.

• Leading continuous improvement of the Business Resiliency program

Subject Matter Expertise in the following disciplines:

Risk Management:

• Identify, assess, and mitigate risks impacting ANC using Amgen’s operations risk management framework.

• Own and manage ANC’s business risks portfolio and escalations to Operations Network level, as appropriate.

• Facilitate Executive Management review of site risks and mitigations.

• Develop business cases for risk-related projects.

• Provide risk assessment and/or risk management support for capital projects.

• Work with insurance provider on risk quantification and recommendations.

Crisis Management:

• Lead Crisis Management at ANC by working closely with Site Leadership, key business functions, integrated service providers (ISP), and network support functions.

• Develop and maintain site Crisis Management plans including actions, roles and responsibilities, communication protocols, and develop effective templates for event documentation.

• Serve as facilitator of the site Incident Management Team (IMT) and in the event of an incident, integrate site, regional, and global support teams to ensure a coordinated response, recovery, and communications.

• Plan and lead execution of integrated training exercises

• Document Lessons Learned and lead after-action reviews with Site Leadership and appropriate stakeholders after training exercises and real event activations.

Business Continuity:

• Facilitate the identification of potential business disruption scenarios working closely with our global and local business process owners, and key service providers.

• Drive development of Business Continuity plans for all key functions, extending into key suppliers and service providers

• Establish and maintain a Business Continuity program to ensure plans are in-place, up to date with current risks, and mitigation actions are appropriate for the timely recovery of physical structures, processes, and services.

• Facilitate tabletop and full-scale site exercises, and incorporates lessons learned.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The high-performing professional we seek is a leader with these qualifications.

Basic Qualifications:

• High school diploma / GED and 10 years of Business Resilience or in an operational role with a strong focus on risk management experience OR

• Associate’s degree and 8 years of Business Resilience or in an operational role with a strong focus on risk management experience OR

• Bachelor’s degree and 4 years of Business Resilience or in an operational role with a strong focus on risk management experience OR

• Master’s degree and 2 years ofBusiness Resilience or in an operational role with a strong focus on risk management experience OR

• Doctorate degree

Preferred Qualifications:

• 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, and programs

• Experience in Biotech, pharmaceutical or GXP industry. Knowledgeable about Manufacturing, Facilities, Engineering, Warehouse, and Laboratory Operations.

• Excellent leadership, coordination, communication, presentation, and facilitation skills.

• Experience in developing and successfully implementing cross-functional strategic initiatives.

• Experience managing projects and programs.

• Experience facilitating risk assessments, and with risk management frameworks, processes, and tools.

• Experience delivering emergency, crisis, or risk management training.

• Experience leading incident response and gathering intel.

• Self-motivated, proactive, independent, and adaptable with ability to respond quickly to unplanned events.

• Emergency, Crisis Management, Business Continuity, IS Disaster Recovery, or Project Management Certification.

• Experience with Continuous Improvement programs (Lean, Six Sigma).

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.