Technology Operations Senior Manager

As a member of the ADL Technology Team, this role will support critical systems running automated laboratory and manufacturing processes.  Lead the deployment and execution of business and technology strategies to drive operational excellence, innovation, and transformation across a complex manufacturing environment. This role combines strategic planning, advanced technology integration, and focused user adoption to deliver measurable business outcomes.

This position will report to the Associate Director, Technology in Ireland.

Responsibilities include but are not limited to:

• Effectively manage relationships with Technology service owners, business partners, enterprise service partners and delivery of L2 support services to customers.
• Collaborate in the development and implementation of strategies for coordination of site installations of Amgen's corporate managed computing systems. Create collaborative relationships with corporate and remote site Technology groups to harmonize practices and support.
• Drive operating model transformation to optimization for the delivery of mission-critical technology operations. Accelerate value while de-risking delivery.
• Deliver improved service availability, enable technology modernization programs, process automation, and foster a culture of agile innovation to enhance technology service delivery and manufacturing competitiveness.
• Refine the technology strategy and roadmap for the site in alignment with the key operations drivers of reliability, efficiency, agility and differentiation. Deliver results through integrating advanced technologies, operating model optimisations including Portfolio Management, Service Management, Reliability Engineering, and Scaled Agile.
• Support the development and implementation of an overall technology systems strategic plan for the site, evolving performance metrics and governance frameworks to enhancing KPIs, through monitoring the progress and delivery accountability of organizational objectives.
• Evolve the technology demand intake management process, deployment / user adoption, implementing governance, program management, metrics, and systems to ensure strategic customer objectives are successfully delivered.  Embed user feedback loops and education programs to ensure new capabilities are trusted, intuitive and impactive.
• Lead cross functional customer technology adoption initiatives and delivery of efficiencies (Generative AI, advanced data analytics, machine learning, artificial intelligence, Internet of things (IoT), modelling and simulation, Virtual and Augmented reality, advanced visions system, digital twins, observability, process automation) to improve productivity, enabling velocity and scale to meet rapid factory expansion in coordination with stakeholders.
• Acts as thebridge between technology projects and technology operational execution, translating objectives into actionable plans. Collaborate with the various Technology organisations in Amgen which are critical to the effective use of technology. Build and maintain strong collaborative partnerships with internal stakeholders, global consultancies and suppliers.
• Deliver clear, data driven reporting on initiative progress, value realization, technology risks and posture.
• Become a trusted partner with groups such as Production Management, Quality Assurance management, and various support organizations, fostering transparency and working to identify critical business issues and then develop an operations technology system plan to prioritise and resolve these issues.
• Monitor external technology changes and be a source of continuous innovation, facilitating speed to and in market and competitive advantage. Leverage technology to drive innovation in the business.
• Develop technology employee capabilities in Problem-Solving methodologies, Data Analytics, Lean, SAFe, Change Management and Business Relationship Management.
• Demonstrate the ability to develop a strategic workforce plan and establish a Model of Record (MoR) that incorporates headcount forecasts, capacity assumptions, and demand drivers to support accurate resource planning and decision-making.
• Understands current best practices and emerging technologies in software applications (mobile, SaaS) security, validated/ cGMP compliant systems, infrastructure, cloud, data, advanced analytics, simulation & modelling, machine learning and artificial intelligence.
• Communicate with transparency and influence.
• Travel: Domestic and international travel up to 20% may be required.

Basic Qualifications:

• Doctorate degree and 6 years of Information System and/or manufacturing technology experience OR
• Master’s degree and 10 years of Information System and/or manufacturing technology experience OR
• Bachelor's degree and 12 years of Information System and/or manufacturing technology experience AND
• 6 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

• 10+ years of Information System and/or manufacturing technology experience
• Computer Science, Manufacturing Automation or Information System educational background
• Technical depth across Information and Operations Technology (IT/OT)
• Proven experience in strategic planning, value stream mapping, demand management, and execution within growing organization.
• Expertise in IT operations management, service management, and reliability engineering.
• Strong knowledge of advanced technologies: Generative AI, IoT, Cloud, Observability, Data Analytics, Robotic Process Automation, Manufacturing Execution Systems.
• Demonstrated ability to lead large-scale technology change and drive user adoption.  
• Excellent stakeholder management and communication skills, including experience engaging with senior stakeholders and executive leadership.
• Ability to translate Operations’ aspirations for leveraging data and advanced analytics into the reality of detailed actions in the laboratory, manufacturing, supply chain, quality, engineering, and Technology organizations
• Knowledge of system solutions in the following functional areas in a pharmaceutical or biotech organization: logistics, transportation, warehousing, inventory control, procurement and purchasing, accounts payable/accounting, process automation and manufacturing execution systems
• Experience in the complex manufacturing, pharmaceutical or biotech industries related to the design and utilization of business and computer systems
• Experience at resolving issues, designing strategies and implementing solutions as they pertain to global, multi system environments
• Experience at developing system migration and evolution strategies and turning the strategies into plans which are implemented
• Demonstration of effective coordination of business process and system issues across multiple departments and multiple functions
• Experience in mentoring, motivating, leading and managing information systems groups of business system analysts and other information technology professionals, responsible for support of multiple systems, applications and functional areas
• Adaptability, teamwork and decisiveness in rapidly changing/growing business environments